Job Summary: The Network EMS & Disaster Preparedness Manager serves as the primary liaison between WMCHealth and the EMS community, fostering strong relationships and ensuring high-quality prehospital care. This role is responsible for coordinating EMS education, community engagement, process compliance, and issue resolution at the Valhalla campus, while supporting local EMS Coordinators across the network. Additionally, the Manager will lead initiatives related to disaster preparedness, ensuring readiness and resilience across the organization. The position reports to the Medical Director of EMS & Disaster Preparedness and manages projects focused on data analysis, process improvement, and outcome optimization.

Responsibilities: 

EMS Coordination

• Serve as the primary point of contact for EMS agencies, hospital administration, and local, state, and federal government entities.
• Act as a liaison for WMCHealth regarding prehospital standards, collaborating with municipalities to develop consistent protocols and ensure quality care.
• Build and maintain strong relationships with EMS agencies across the network.
• Develop and deliver high-quality EMS education programs for WMCHealth and support curriculum development across the network.
• Establish and maintain a comprehensive QA/QI program for EMS services.
• Provide oversight and guidance to EMS Coordinators throughout the network.

Disaster Preparedness

• Collaborate with internal and external stakeholders to develop and implement disaster preparedness plans aligned with regulatory requirements and best practices.
• Coordinate network-wide emergency drills, tabletop exercises, and training programs to ensure readiness for natural disasters, mass casualty incidents, and other emergencies.
• Monitor and evaluate disaster response protocols, identifying gaps and recommending improvements.
• Support the Medical Director in strategic planning for disaster preparedness and response initiatives.

Project Management & Process Improvement

• Lead projects requiring data collection and analysis to improve EMS and disaster preparedness outcomes.
• Identify opportunities for process optimization and implement evidence-based solutions.
• Track project milestones and deliverables, ensuring timely completion and alignment with organizational goals.
• Provide educational programming to individuals and groups in both professional and layperson settings; support staff training where appropriate.

Qualifications/Requirements:

Experience:

• Minimum of 10 years in a healthcare setting (paramedic or higher), required
• Minimum 3–5 years of experience in EMS coordination, emergency management, or disaster preparedness, required
• Familiarity with hospital operations and prehospital care systems, required

Education:  

• Associate’s degree, required
• Bachelor’s degree, preferred

Licenses / Certifications:  

• Active New York State Department of Health (DOH) Paramedic Certification, required
• Active National Registry of Emergency Medical Technicians – Paramedic Certification, preferred
• EMA/NIMS ICS certifications, preferred.

Other:

• Excellent oral and written communication skills.
• Microceft Office, proficient, required
• Knowledge of healthcare issues, area demographics, and EMS required
• Knowledge and proficiency of EHR
• Strong leadership and communication skills to engage internal teams and external agencies.
• Ability to develop and deliver educational programs and conduct training exercises.
• Proficiency in data analysis and performance improvement methodologies.
• Knowledge of federal, state, and local emergency preparedness regulations.
• Excellent organizational and problem-solving abilities.

Special Requirements: N/A

Physical Requirements: