Summary

The VISN 10 Clinical Contact Center is in search of a Pharmacy Supervisor. The Pharmacy Supervisor is a licensed pharmacist who fulfills the duties and responsibilities of direct supervisor of personnel assigned to the Clinical Program Section of the Pharmacy Service. NOTE: The 2-page Resume requirement does not apply to this position. For more information - refer to Required Documents below.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Education
• Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree
• Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education - 20 North Clark Street - Suite 2500 - Chicago - Illinois 60602-5109
• phone: (312) 664-3575 - or through their Web site at: http://www.acpe-accredit.org/
• (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program
• Today the sole degree is Doctor of Pharmacy.) Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification - which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT)
• Licensure
• Full - current and unrestricted license to practice pharmacy in a State - Territory - Commonwealth of the United States (i.e. - Puerto Rico) - or the District of Columbia
• The pharmacist must maintain current registration if this is a requirement for maintaining full - current - and unrestricted licensure
• A pharmacist who has - or has ever had - any license(s) revoked - suspended - denied - restricted - limited - or issued/placed in a probationary status may be appointed only in accordance with the provisions in VA Handbook 5005 - Part II - Chapter 3 - section B - paragraph 16
• NOTE: Individuals who have or have had multiple licenses and had any such license revoked for professional misconduct - professional incompetence or substandard care - or who surrendered such license after receiving written notice of potential termination of such license by the State for professional misconduct - professional incompetence - or substandard care - are not eligible for appointment to the position unless such revoked or surrendered license is fully restored (38 U.S.C. § 7402(f))
• Effective November 30 - 1999 - this is a requirement for employment
• This requirement does not apply to licensed pharmacists on VA rolls as of that date - provided they maintain continuous appointment and are not disqualified for employment by any subsequent revocations or voluntary surrenders of State license - registration or certification
• Grandfathering Provision
• All licensed pharmacists employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title - series and grade held - including positive education and licensure/certification/registration that are part of the basic requirements of the occupation
• For employees who do not meet all the basic requirements required in this standard - but who met the qualifications applicable to the position at the time they were appointed to it - the following provisions apply: Employees grandfathered into the GS-660 occupational series may be reassigned - promoted up to and including the full performance (journey) level - or changed to lower grade within the occupation - but may not be promoted beyond the journey level or placed in supervisory or managerial positions
• Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed - on a temporary or permanent basis - until they fully meet the basic requirements of the standard
• Employees initially grandfathered into this occupation - who subsequently obtain additional education and/or licensure/certification/registration - that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation
• If a licensed pharmacist who was retained under this provision leaves the occupation - the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: In addition to the basic requirements for employment in paragraph 2 - the following criteria must be met when determining the grade of candidates
• GS-13 (a) Experience
• In addition to the GS-12 requirements - must have 1 year of experience equivalent to the next lower grade level
• (b) Assignments
• Candidates at this grade level are to be in one of the assignments listed below
• For all assignments above the full performance level - the higher level duties must consist of significant scope - administrative independence - complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
• Pharmacy Supervisor
• Responsible for the professional and administrative management of an assigned area in pharmacy service - to include budgetary execution
• Such individuals have responsibilities for supervising multiple pharmacists and technicians
• Manages people - maintains effective interdepartmental relations - and cooperates with other services to accomplish the medical facility's mission and goals
• Develops performance standards - assures that the program area is compliant with all regulatory and accrediting body requirements - designs and implements orientation and training programs for staff - and develops and maintains systems to monitor the performance of staff activities
• Develops policies and procedures relative to their assigned area
• Pharmacists assigned to this position must demonstrate the following KSAs: a
• Ability to effectively supervise subordinate staff
• b
• Ability to communicate orally and in writing to persuade and influence clinical and management decisions
• c
• Expert understanding of regulatory and quality standards pertaining to pharmacy
• d
• Skill in managing people or programs
• Preferred Experience: Management Experience Call center or OPP Pharmacy experience preferred Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-13 Physical Requirements: See VA Directive and Handbook 5019

Duties

• VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws Duties (include but are not limited to): Manage day-to-day operations of the PCC and provide direct supervision to pharmacy technician supervisors and the community care pharmacy technician
• Address personnel matters - collaborating with employees and union representatives to resolve employee-management concerns
• Approve or deny leave requests for assigned PCC staff based on workload needs - including adjusting or establishing new tours of duty
• Complete performance evaluations - recommend awards - and initiate or support disciplinary actions
• provide recommendations to the PCC Program Manager when appropriate
• Participate in developing - updating - and implementing PCC policies - procedures - and training materials
• Prepare and present reports and documentation requested by PCC leadership - VISN executives - the VISN 10 VA Health Connect Director - or other governing bodies
• Coordinate continuous improvement huddles with pharmacy staff to enhance communication and support process improvement
• Evaluate PCC workflow to identify and act on opportunities for operational improvement
• Act as a backup point of contact for the PCC Program Manager when needed
• Work Schedule: Monday-Friday - 9:00 a.m
• to 5:30 p.m
• (Eastern Time) - with occasional weekend and holiday rotations
• Occasional travel may be required for equipment and IT-related issues
• Remote: This position is designated as remote
• Remote work is defined as full-time employment conducted outside of a VA facility or in VA-leased spaces
• The option for remote work will be assessed continuously - and the selected individual may need to return to a VA office if required
• The selectee must live within 50 miles of a VA Medical Center
• Functional Statement #: 91453-0 Permanent Change of Station (PCS): Not Authorized