McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
Quality Assurance Specialist (QA) is responsible for assessing the quality of our call center associates who interact with existing and potential customers. The QA will monitor and evaluate both inbound and outbound phone, email, and chat conversations, as well as cases with McKesson's customer relationship management software. The QA will assess an associate's demeanor, technical skills, customer service performance, and compliance to company and government policy and process, as well as make recommendations to operations for updates, enhancements, and training needed to promote the highest level of customer service expected.
Work Location: Fort Worth, Texas (Fort Worth, TX, USA - 13501 Park Vista Blvd.) Position is remote only. Must reside within a commutable distance from hub location. Must be able to report to hub location for business meetings.
Primary Duties & Responsibilities
Execute the Quality Control monitoring program with a proactive, action-oriented focus to exceed customer expectations, as well as industry and regulatory quality standards.
Conduct audits and transactional reviews of, but not limited to:
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.