At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Frontline Supervisor will be responsible for:

• Supervising and leading work of front desk staff, overseeing the clinical administrative support services for department. Planning, prioritizing and delegating work assignments, providing feedback as needed. Recommending, implementing and maintain systems/policies and procedures; assisting in development and implementation of departmental administrative policies and procedures. Training and orienting new personnel and communicates changes in hospital and departmental policies and procedures.
• Monitoring clinic activity to ensure the best possible patient experience. Assisting staff with resolving customer service and scheduling issues. Responding to patient's concerns and needs, offering the best possible appointment options and resolutions. Responding to situations requiring escalated service response.
• Monitoring and maintaining department recordkeeping systems. Evaluating, recommending and implementing changes or upgrades in systems. Serving as a Super User for clinical floor and participating in Joint Commission/Environment of care preparations and rounds.
• Collecting and compiling data from diverse sources, performing calculations, creating spreadsheets, graphs and charts, preparing analyses for supervisor's review and performs other related duties as assigned.
• Organizing and maintaining daily administrative operations of department. Preparing, verifying and monitoring departmental payroll and maintaining related records. Preparing periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Monitoring employee review dates, terminations and other personnel actions.
• Monitoring and maintaining department supply inventory and equipment. Purchasing standard departmental supplies and equipment repair services within budget allocations. Serving as liaison to support service departments to request and coordinate provision of needed services.

To qualify, you must have:

• The level of knowledge typically acquired through completion of two years of occupationally-specific education or an Associate's degree in business or a closely related field, and 3-4 years of previous experience
• The analytical skills to resolve problems that require the use of basic scientific, mathematical or technical principles.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.