What will I be doing in this role?

The Benefits Administrator is responsible for evaluating and answering escalated and complex benefits related inquires and requests inclusive but not limited to, health and welfare plans, retirement plans, recognition plans and wellness. Ensures effective execution of Benefits transactions to support both the employee and the Benefits Center of Excellence within agreed upon service level.

• Responds and resolves escalated issues relating to benefits, which include, but not limited to health and welfare plans, retirement, leaves of absence, COBRA, QMCSOs, Employee Assistance Program, Wellness and Tuition Reimbursement. Uses knowledge of plan terms, regulatory and compliance requirements to determine resolution or course of action.
• Support/process transactions related to Qualifying Life Event changes, retiree enrollment and creditable coverage letters.
• Audits and processes premium billing leave of absence premiums, retiree premiums and monthly invoices.
• Interfaces with employees at all levels of the organization and provides customer service when answering benefit inquiries, and communicating via phone, email, or case management system to resolve employee inquiries or determine the need for advanced or escalated support and care.
• Researches and resolves any benefit issues reported by the customer and escalates as necessary.
• Must exercise extreme care and diligence to comply with all employment, healthcare, privacy, confidentiality and other applicable laws and regulations ensuring that such information is kept strictly confidential, both within and outside the company.

• Working Title: Benefits Administrator
• Department: HR Service Center
• Business Entity: Corporate Services
• City: Los Angeles
• Job Category: Human Resources
• Job Specialty: Benefits
• Position Type: Full-time
• Shift Length: 8 hour shift
• Shift Type: Day