The Department of Laboratory Medicine and Pathology serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine and pathology. The department now employs 900 people who work at the award-winning University of Washington Medical Center, Harborview Medical Center and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty.
Our LABORATORY MEDICINE AND PATHOLOGY DEPARTMENT (DLMP) has an outstanding full-time position for a Program Operations Specialist in Genetics. The person in this role will provide operational support for integrated functions performed by the Genetics Processing Service (GPS) staff, technical laboratory staff, faculty, fellows, etc as well as interdivisional and cross-institutional operational systems. This position will be the primary Genetics contact relating to leading, coordinating, designing, developing and implementing complex pre-analytical workflows and protocols to include but not limited to specimen management, receipt, accessioning, and tracking.
In addition, the person in this role will oversee, generate and monitor data collection, metrics and provide reports to faculty and leadership to support continual quality and workflow improvements.
Works closely with Genetics leadership, internal and external clients to include but not limited to other DLMP divisions to effectively facilitate workflow within the lab and across divisions of the department and other affiliates to include but not limited to specimen management, receipt, ordering, reporting, and tracking.
Is a lab liaison to other internal and external clients as a subject matter expert in escalated resolution of operational issues for all pre-analytical workflow.
Establish, organize, and contribute to strategic planning and implementation of laboratory and departmental initiatives related to GPS.
Works closely with leadership, internal and external clients to prioritize, design, implement, and manage changes to function-specific pre-analytical workflows.
Optimize the pre-analytical workflows, processes, and procedures.
Troubleshoot and report on issues or concerns from other laboratory divisions or hospital staff or other reporting mechanisms, e.g., Quality Improvement tracking, Incident Reports, or Patient Safety Network (PSN).
Computer/technical support. Allocate and coordinate computer support for the Laboratory when needed.
Identify improvements to workflows, integrating knowledge of information system capabilities, and develop supporting documentation to support decision-making around process changes, including (but not limited to): workflow diagrams, functional requirements, process models, business rules and technical specifications.
Assist with daily workload coordination, develop training documents and document staff competency.
Regulatory Affairs & Compliance:
Oversee GPS program processes to ensure compliance with institutional, federal, state, and local policies and regulations.
Analytics and Process Improvements:
Develop and maintain monitoring tools and reports that provide appropriate indicators of GPS program performance.
Plan and oversee GPS program quality improvement projects.
Responsible to run and compile queries from multiple data sources to include but not limited to Sunquest for reports to include specimen management and metrics.
Works with UWIT, LMIT and other resources to support data requests and queries.
Provides reports, analyses, and projections to create quality management metrics to support strategic decision making related to clinical activity, resource utilization (i.e. staff), and development of process improvement plans.
Utilize reports provided to support and identify opportunities for performance improvement and monitor the impact of changes to workflows
At the direction of leadership, lead divisional process improvement to include but not limited to planning, designing, implementing, maintaining, and monitoring.
Requirements: Bachelor's Degree in Science or other related field AND three years of laboratory experience in a Clinical or Public Health Laboratory.
Demonstrated work experience with creating and/or implementing clinical laboratory testing and workflow.
Experience with Laboratory Information Systems (LIS)
Desired: ExpSunquest and Epic Beaker.erience working with
Equivalent education/experience will substitute for all minimum qualifications except where there are legal required license/certification/registration.
Experience in a major medical hospital laboratory.
Experience working with Sunquest and Epic Beaker.
Experience with pathology CARs databases.
Experience using Issue Trackers.
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.