Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members?
If you thrive in a dynamic environment, excel at multi-tasking and are ready to seek the exciting and important responsibilities of a Lead Patient Service Representative, please consider this great opportunity and apply!
What will you be doing in this role?
Under the supervision of the Office Services Supervisor, Health Systems Manager, and/or Associate Director; the Team Lead will share the responsibility of assisting in supervising, coordinating, and managing key functions in the day to day operations of the Heart Institute. This will include coordinating staffing coverage, ensuring regulatory requirements are met, oversight of customer service delivery to include scheduling/follow up calls/obtaining authorization/phone call data collection, monitoring, and implementation of processes, assisting in quality improvement projects, and provide computer technical support as needed. This position requires a proven ability of independent decision-making and clinical understanding and experience in the Patient Service Representative Role. The Team Lead will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the Office Services Supervisor, Health Systems Manager, and/or Associate Director. This individual will also serve as the contact or resource person on department information and materials by other departments, patients, patient families, and customers.
HS Diploma or G.E.D. required.
Bachelor's Degree preferred.
Minimum 2 years' experience as a Patient Service Representative.
Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
Advance skills in Microsoft Office.
Ability to lead, motivate, and assist people.
Excellent organizational and communication skills, problem-solving, Excellent customer-service skills
Working Title: Lead Patient Service Representative, Heart Institute Ambulatory
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.