McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, clients, insurance companies, and pharmacies to explore and obtain coverage for the prescribed medication as well as order the medication.
The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
Liaise with the patient, insurer and client regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing escalations as required
Conduct information and conduct patient financial assessment eligibility based on program guidelines
Provide responses to general inquiry calls based on information provided as part of the program materials
Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done in a timely manner
Process documents supporting the patient's care, including infusion reports, lab results, copays
Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing,
Strong customer service, communication, problem solving skills required
Comfortable working in a contact centre environment
Experience in the healthcare, pharmaceutical or insurance industry would be an asset
Proficient in Microsoft Office applications (Word/Excel)
Post-secondary education or equivalent
Organized with a high attention to detail
Excellent verbal and written skills in English (French is an asset)
Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
NOTE: role can be work from home after six months
Career Level - IC - Business Support - B3
McKesson is an Equal Opportunity employer.
The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.
McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Current employees must apply through internal career site.
Join us at McKesson!
Internal Number: JR0041500
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.