Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW Medical Center's Ambulatory Business Operations Team, has an outstanding opportunity for a Manager of Program Operations (Full-Time, Day Shift). The Manager of Program Operations provides oversight for Information Technology systems issues and projects for the UWMC Ambulatory Care Division, and supervision of the UWMC Ambulatory Business Operations Team staff. Collaborates with other members of UWMC Ambulatory Care Division Clinics Administration to support business processes in the ACD. Participates in identifying annual Ambulatory Care Division goals, and metrics to support and monitor progress towards those goals. Participates in data analysis and report creation for the UWMC ACD with the UWMC Ambulatory Business Analyst. Prioritizes and allocates UWMC Business Operations Team resources as appropriate to support business functions such as workflow standardization [referrals, scheduling, POS Cash Collection], integrating software and hardware into operations [electronic signature pads, label printers, insurance card scanners], identifying and implementing functionality to optimize use of scheduling system [waitlists, block types, visit types, template assistance, customized views of clinic schedule], and participating in development of quality and customer service standards [timely response to referrals, communication with referring providers]. Provides oversight for software implementations, version upgrades, end-user training and support in the UWMC Ambulatory Care Division. Participates in work groups and meetings to provide representation for the clinics in systems issues, and provides technical and operational knowledge. Acts as liaison between UW Medicine and UWMC Information Technology Services and the UWMC Ambulatory Care Division. Leads or assists with special projects in which expertise in specific application or work processes is needed. Participates in software application evaluation, testing, implementation, piloting of new technology, end-user training, and end-user support as needed by the UWMC ACD.
The role of Manager of UWMC Ambulatory Business Operations requires expertise in a wide variety of UWMC Clinic processes [scheduling, referrals, charges and billing, point of service cash collection, patient registration and insurance, use of the EMR], operational workflows, and the systems and data that support these processes. Provides consultation and recommendations to clinic management on use of systems, workflow analysis, data review and analysis, and end-user training needs. The UWMC clinics in scope for consultation, training, and support are located in multiple sites [UWMC Montlake campus, Roosevelt, UWMC Northwest campus, Eastside Specialty Center, Edmonds, Yakima, Arlington]. In addition, not all of the UWMC clinics supported are part of the Ambulatory Care Division, requiring collaboration with Administrators in other parts of the organization.
Collaborates with Ambulatory Care representatives at other UW Medicine Entities [HMC, UW Neighborhood Clinics, Valley Medical Center] to standardize workflow and processes for shared business practices such as Referrals, Patient Registration, and Point of Service Cash Collection.
This position requires the ability to understand and discuss hardware/sorfware issues with IT Services staff, and discuss these same issues at a less technical level with clinic managers, staff, and Division leadership.
POSITION RESPONSIBILITIES • Representation of UWMC Ambulatory Care Division operational workflow, IT, Revenue Cycle and systems concerns at meetings and workgroups at the UW Medicine level to participate in planning, implementation, and support of business initiatives, projects resulting from regulatory requirements. • Representation of Systems Team and Clinic IT, processes and systems concerns at meetings and workgroups specific to UWMC Montlake and Northwest campuses. Participate in process Improvement activities, planning, implementation, and support of business processes, stratigic initiatives, and projects resulting from regulatory requriements. Includes representing Business Operations Director as needed. • Prioritizing and allocating team resources to projects and initiatives. Planning resource utilization for ongoing training and support, as well as upcoming projects and initiatives with Ambulatory Care Division Directors and Clinics Administration Team. • Data analysis, creation of ad hoc referral reports using HBI Referral Visualization tool and providing input for reports obtained from data in Epic. • Referral process owner for UWMC Montlake and Northwest campuses. • Interviews and hires staff, assigns and reviews work, assigns work hours, approves timesheets, approves vacation requests,conducts annual performance reviews, and takes corrective action as needed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.