Determine and set appropriate priority for open order lines at a product level globally by utilizing planning information, input from BU, sales, and operations.
Review and process expedite requests or DIR activities, international expedites, and escalations at a product level globally.
Respond to escalation issues in a timely and professional manner; engage plant leadership or supervisor when appropriate.
Partner with the BU, sales, materials planning and manufacturing operations to provide proactive support for product shortages to reduce the need for customers to enter expedite requests or Delivery Improvement Requests.
Proactively identify product delays or impactful demand changes and take actions to improve availability. Partner with Demand Planning, Materials Planning and Manufacturing Operations to ensure appropriate forecast and lead times are utilized.
Assist in the analysis and correction of all issues related to their area of responsibility.
Solve customer issues using a positive, proactive customer centric mindset. Recognize and identify customer needs and respond with urgency. Work with others to determine alternative solutions as required that meet or exceed customer expectations.
Coach and train internal and external stakeholders to the GPO processes to enhance the customer experience.
Assist in projects as assigned by management staff. Lead and provide periodic updates on assigned projects or other initiatives, as defined by Supervisor/Managers.
Responsibility for content of Standard Operating Procedures; provide changes to Quality Assurance/Global Competency organization for updating of documents.
Provide recommendations relevant to the improvement of policies and procedures.
Leadership / Interpersonal
Demonstrate strong interpersonal skills and independent problem resolution.
Lead effectively across functions and levels. Manage the requirements of others not directly supervised to drive results.
Exercise good judgment and operate in a highly visible, high pressure environment. Manage and prioritize multiple tasks and be responsible to meet commitments and deadlines and follow-up accordingly.
Demonstrate excellent written and verbal communication skills.
Drive engagement and demonstrate presence as a member of a global team with ability to operate in different cultural settings and working towards a common goal.
Generate ideas and solutions to resolve issues.
Make informed business decisions grounded in ethics. Execute sound judgment and authorize exceptions in line with delegation of authority.
Monitor activities to ensure a consistent customer experience with every interaction.
Conduct tasks in accordance with applicable health, safety, quality, and environmental regulations (state/federal laws, ISO9001, ISO14000, etc.), as well as Rockwell Automation policies and procedures.
Internal Number: R21-2057
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.