Align yourself with an organization that has a reputation for excellence! Cedars Sinai was awarded the National Research Corporation's Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also received the Advisory Board Company's Workplace of the Year. This award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. Join us, and discover why U.S. News & World Report has named us one of America's Best Hospitals!
What will you be doing in this role?
With direction from the Chief Patient Experience Officer and department Manager, the Patient Experience Program Coordinator will be responsible for the development, implementation, and evaluation of all patient experience activities across Cedars-Sinai Medical Center. The Program Coordinator will assist the Manager in serving as a champion to complete all action items on the annual Patient Experience Action Plan, thereby improving patient satisfaction scores across the Medical Center. Under the direction of the Chief Patient Experience Office and Manager:
Assists in managing multiple projects as outlined in the Patient Experience Action Plan, including project charter development, rollout, implementation and sustainment.
Facilitates patient experience improvement projects by coordinating resources from internal departments and ensuring successful project completion.
Ensures consistent communication to Cedars-Sinai leadership team on action plan and project status.
Helps guide all patient experience improvement efforts related to coaching and mentoring programs, service training workshops, new hire service onboarding, and recognition activities.
Assists in leading a multi-disciplinary team through targeted process improvement projects to improve the patient experience.
Assists with detailed data analysis of patient satisfaction scores to provide to all staff and providers, and push for continued internal and external best practice in data capture and reporting.
Assists in the management of the Office of Patient Experience resources, including potential staff management, budget development and adherence, and external resource/vendor management.
Ensures compliance with related regulatory standards relating to patient satisfaction and process improvement efforts.
Remains current with patient experience trends and industry updates and distribute appropriately within Cedars-Sinai.
High School Diploma/GED required. Bachelors degree in Healthcare, Management, Business or related field preferred.
Minimum of 2 years progressively responsible administrative or strategic support experience required.
Minimum of 3 years in hospital-based patient experience program, focused on data analytics related to patient feedback preferred
Minimum of 5 years of healthcare experience, with a focus on performance improvement in a clinical setting preferred.
Why work here?
Beyond outstanding benefits, competitive salaries and health and dental insurance, we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
Working Title: Program Coordinator, Patient Experience
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.