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Senior Research/Data Analyst
The Missouri Public Service Commission is seeking a self-directed, detail-oriented individual for the position of Senior Research/Data Analyst in our Customer Experience Department in the Jefferson City office.   This position performs operational, service quality and management analyses of Missouri regulated utilities, reports on the effectiveness and efficiency of Missouri regulated electric, gas, telephone, water and sewer utilities and examines utility proposals related to customer experiences and customer expectations. Conducts special studies and investigations, prepares recommendations, and provides written and oral testimony to the Commission. Reviews utility service quality statistics, including call center and meter reading performance.  Position may require occasional

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