The Supervisory MST functions as a first-level supervisor responsible for the oversight of a group of MSTs, with administrative responsibility for planning and directing the work. This includes developing duty assignments based on staffing levels, workload and priorities within the department. Reviewing subordinates work to adjust assignments and to evaluate learning needs. Oversees attendance and leave, including approval of sick and annual leave and vacation schedules. The incumbent informs higher level management of anticipated vacancies or increases in workload. Recommends promotions, reassignments, recognition of superior performance, retention or release of probationary employees or other changes of assigned personnel. Holds corrective interviews with employees, referring disciplinary problems to higher levels of management. Resolves informal complaints of employees and deals with union representatives on personnel matters. Will address, investigate and resolve employee problems and complaints, provide instruction, guidance and direction to the SPS staff under their direct supervision. Provides technical supervision necessary for accomplishing the work of the organizational unit. Will coordinate all operations, priorities and procedures on a daily basis within Service Processing Service. Will resolve informal customer complaints and follow up as necessary. The incumbent will have knowledge of the processes for Reusable Medical Equipment (RME) as required by this position. The incumbent will be required to maintain current knowledge of the Standard Operating Procedures (SOPs) which document the processes and procedures for cleaning, disinfection, sterilization and preparation of RME appropriate to this position. The incumbent will be able to demonstrate their ability to utilize an acceptable proficiency in the use of RME appropriate to this position. The employee works under the direct supervision of the Assistant Chief with supervision from the chief of SPS. The employee will work as team member with other Supervisory Medical Supply technicians of various experience to carry out the daily work utilizing the written standard operating procedures and/or manufactures written instructions in accordance with instructions, policies, previous training, or accepted/standard practices. Work Schedule: Monday-Friday Various Tours of Duty based on the needs of the service. Potentially 0730-1600 or 1530-2400. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
