The Student Services Specialist serves as the primary point of contact for all campus learners. Assisting learners with a broad range of issues, the Student Services Specialist will develop and maintain strong relationships with a variety of offices and functional areas across the university and will be able to mobilize university resources and support effectively in response to student needs at the campus. The Specialist will have a broad knowledge of university resources as well as detailed knowledge of campus operations, programs, and services available through the campus.
The position requires extensive student contact, in-person, via phone, and electronically. This position requires excellent interpersonal skills and an ability to work in a fast-paced environment to create a positive learner experience.
The main areas of responsibility are: student services, student programming and leadership, and student data management.
Key responsibilities include, but are not limited to:
Meeting individually and in group settings with students to offer guidance on topics related to overall student experience.
Working with other Northeastern offices and staff members as necessary, manage and support resolution of student concerns and emergencies.
Develop resources and trainings to ensure that the campus is prepared to address student issues.
Develop and distribute student communications across multiple platforms, including a regular student newsletter and Yammer posts.
Support management and delivery of student Orientation events for students in all programs and colleges.
Develop and execute regular extra-curricular events to enhance overall student experience, including events that address the needs of a large international student population.
Support regulatory compliance functions, including distribution and auditing of student enrollment agreements.
Support the development and ongoing operations of campus student interest groups and organizations.
This is an in-person role. The successful candidate will be expected to be on campus Mon-Fri.
Bachelor's degree required in Education or related field . Master's degree preferred with minimum of 4 years of experience in student affairs/life or academic fields in the higher education context. Demonstrated success in the development and implementation of managing multifaceted and dynamic projects. Must enjoy working with learners and helping to guide them through their program to graduation. Flexible, creative thinker open to new ideas and changing priorities within a fast-paced organization. Strong writing, communications, project management skills and ability to manage stakeholder expectations is essential. The ability to be a self-starter and bring teams of individuals together in a collegial and empathetic spirit, while able to relate with individuals from diverse backgrounds. Ability to think and act both analytically and strategically. Experience working with a student enrollment and registration databases is an asset. Finally, the individual must be able to work independently and be an integral member of a team.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.