Position Summary/ Department Summary:

The Cash Posting & Credits Supervisor oversees daily payment posting, credit balance resolution processes, and departmental staff. This role ensures that all payments are accurately posted and that all credit balances and overpayments are resolved promptly. The role demands a comprehensive understanding of medical cash reconciliation, refunds, and credit balance resolution processes, along with strong leadership skills to develop and guide the team. The role requires the ability to visualize and assist with implementation of strategic initiatives to optimize both the cash posting and credit resolution processes.

Key Responsibilities:

• Supervise the daily operations of the cash posting and credit balance teams, ensuring accurate and timely posting and reconciliation of all incoming payments, while maintaining credit balances in compliance with payer and regulatory guidelines, and Boston Children's Hospital policies.
• Supervise the processing of payment batches, including denials, contractual adjustments, and guarantor payments, to ensure all payments batches are balanced and closed timely.
• Oversee the analysis of Explanation of Benefits (EOB) information, including the review of co-pays, deductibles, co-insurance, contractual adjustments, denials, and other details, to ensure the accuracy of patient balances.
• Lead the team in resolving any cash balance or posting errors and ensure proper documentation of these resolutions or related issues to safeguard the organization in the event of an audit.
• Analyze and evaluate key performance indicators related to cash posting timeliness, accuracy, and backlogs, and train the cash posting team accordingly.
• Prepare and evaluate reports on cash performance, offering data-driven insights into trends, gaps, and potential areas for improvement and addressing escalated posting issues.
• Review all refund and retraction requests and approve those within the position's scope of authority.

Minimum Qualifications

Education:

• High School Diploma/GED is required
• Bachelor's degree is preferred
• Epic Payment posting certifications is preferred

Experience:

• 3 years of experience in revenue management, particularly in the functional areas of cash posting, cash reconciliation and credit balance resolution is required

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