The American Gem Society (AGS) is currently hiring a passionate and dynamic individual to join our team as a Community Ambassador in the Membership Department. You will play a crucial role in strong connections with our members, ensuring their satisfaction, and fostering a sense of community within the esteemed gem and jewelry industry. Compensation includes base salary, commission, and bonus opportunities. Expected annual earnings over $60,000. 

The AGS is a nonprofit trade association that serves a passionate community of fine jewelry retailers, designers, wholesalers/manufacturers, and service providers dedicated to building consumer trust in the jewelry industry. The full-time, exempt Community Ambassador is a primary revenue driver for the American Gem Society (AGS) with a strong focus on sales, relationship building, and engagement. This role is responsible for member recruitment and retention, as well as driving advertising, event, and program sales. This position requires frequent travel to meet members and prospects, attend events, and serve as the face of AGS in the gem and jewelry industry. This position is eligible for incentive opportunities tied to team initiatives and performance metrics.

Responsibilities:

Member Recruitment and Sales

• Execute a comprehensive sales strategy to recruit new members, sell advertising, and promote events and programs to meet revenue goals.
• Develop and manage a robust pipeline of prospects, guiding them through the sales cycle from lead generation to closure.
• Strategically manage an assigned territory to maximize outreach and sales opportunities.
• Track and report progress on recruitment and sales efforts to ensure alignment with organizational goals.

Member Engagement and Retention

• Build strong, ongoing relationships with new and existing AGS members to foster loyalty and satisfaction.
• Serve as the primary point of contact for members, keeping them informed about AGS updates, opportunities, and resources.
• Identify at-risk members and implement tailored strategies to improve their experience and drive retention.

Operational Excellence:

• Accurately process membership applications and renewals while maintaining up-to-date member records.
• Collaborate with internal teams to analyze member data and identify areas for improvement.
• Work closely with the assigned Community Ambassador Coordinator to ensure seamless administrative support.

Brand Representation and Industry Presence

• Represent AGS as a brand ambassador at key industry events and trade shows
• Stay informed about industry trends and best practices, and share relevant insights with members to demonstrate value and expertise.
• Coordinate with the Community Ambassador Manager and other internal teams to ensure successful event participation and follow-up.

Reporting and Collaboration

• Prepare regular reports on recruitment, retention, and sales activities, as required by the Community Ambassador Manager.
• Collaborate with Membership Department management and other departments to ensure strategic alignment.
• Provide input on policies, procedures, and solutions related to membership operations.

Travel and Expense Management

• This role requires frequent travel to meet with members, prospects, and industry partners, as well as to attend conferences and trade shows.
• All approved travel expenses will be reimbursed in accordance with the organization’s expense reimbursement policy.

Other duties as assigned.

If you are passionate, dedicated, and thrive in a member-focused environment, joining the American Gem Society provides a unique opportunity to contribute to the growth and success of a highly esteemed organization in the gem and jewelry industry.

We offer a competitive benefits package, including medical, dental, vision, and life insurance as well as short-term and long-term disability and company-matched 401(k) contributions. Local candidates will be eligible for a hybrid schedule. We greatly value a work/life balance however, some additional hours and weekend travel may be required with this position.

AGS is an equal opportunity workplace, and we consider all qualified applicants without discrimination based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected categories.

Competencies

• Strong sales and relationship-building skills, with the ability to engage effectively with members and prospects in person, over the phone, and through other communication channels.
• Excellent interpersonal and communication skills, with the ability to build relationships and engage with diverse stakeholders.
• Highly organized, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficient in using communication tools, CRM systems, and office productivity software.
• Knowledge of the gem and jewelry industry is desirable but not mandatory.
• Demonstrates a genuine passion for providing exceptional service and fostering community engagement.

Required Education & Experience

• Bachelor's degree in a relevant field.
• Proven experience in sales, membership management, customer service, or a related role.
• Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with membership database software is a plus.