JOB SUMMARY

As a Senior CX Researcher, you will hold a pivotal role in advancing user experiences and driving innovation across our digital products and services. Your expertise will be crucial in conceptualizing and executing user-focused solutions that elevate the overall experience for patients, healthcare providers, and other stakeholders. You will collaborate extensively with cross-functional teams to lead qualitative research efforts, distilling complex findings into actionable customer insights. This role requires a proven track record in conducting impactful research and a deep understanding of user-centric design principles. Your passion for collaboration, combined with your drive to effect positive change, will make you a key asset in our pursuit of exceptional user satisfaction.

• Preferred by not required: Fluency in Spanish

ESSENTIAL FUNCTIONS OF THE ROLE

Spearhead and execute complex user research initiatives, uncovering user needs and driving innovation in our digital products and services.

Strategically plan and execute user-centered research studies, demonstrating mastery in interviews, surveys, usability tests, and observations.

Expertly analyze and synthesize research findings, offering actionable insights that guide product strategies.

Collaborate seamlessly with cross-functional teams, leading the integration of research insights into product development.

Possess an in-depth understanding of the healthcare industry, utilizing trends and regulations to shape research approaches.

Champion user-centered design principles and practices, influencing stakeholders at all levels of the organization.

• Required: confidence to run their own research studies and maintain excellent stakeholder relationships.

Mentor and guide junior researchers, shaping the next generation of UX research leaders.

Continuously stay at the forefront of UX research methodologies, tools, and industry trends, refining processes and outcomes.

• Must have experience working in UX research outside of an academic /grad school setting.

KEY SUCCESS FACTORS

Deeply empathetic user researcher that is endlessly curious about what makes people tick.

Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, or a related discipline

Proven experience as a UX researcher with a strong portfolio demonstrating successful research outcomes and the ability to influence product design and strategy.

Expertise in conducting qualitative and quantitative research methods, such as interviews, surveys, usability testing, card sorting, and heuristic evaluations.

Proficiency in analyzing research data and synthesizing findings into clear, actionable insights and recommendations.

Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders

Strong knowledge of UX design principles and best practices, with an understanding of how research informs design decisions.

Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable but not required.

Proficiency in using UX research tools and software, such as UserTesting.com, Qualtrics, and other analytics platforms.

Ability to work independently and manage multiple research projects simultaneously while adhering to deadlines

Leadership skills, with the ability to inspire and mentor junior researchers and collaborate effectively with cross-functional teams.

BENEFITS

Our competitive benefits package includes the following:

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
•  EXPERIENCE - 5 Years of Experience

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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