1. Leads, manages, and advises a team of technical experts on all aspects of policies, practices, systems, and procedures within the department. 2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas. 3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives. 4. Manages and works extensively with staff to develop and administer support plans. 5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees. 6. Works with all units to identify, analyze, and develop approaches that successfully meets the goals and objectives of ITS and the University as a whole. 7. Defines and tracks service metrics and work with staff to meet client needs and service standards. 8. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement. 9. Manages the operating budget for their organizational unit. 10. Recruits and trains technical staff. 11. Ensures compliance and timeliness of all Federal and State regulatory requirements. 12. Manages a staff of exempt and non-exempt employees. 13. May perform other duties as assigned.

Required Skill/ability 1:  

Proficient in management of Linux servers and workstations.