Under limited direction and in compliance with technical, administrative, regulatory, or professional standards and guidelines, administers transit operations to ensure efficient and safe transportation of passengers. Supports the development, implementation, and continuous improvement of Safety Management System (SMS) processes and activities. Ensures compliance with municipal, state, and federal regulations regarding transit and fleet operations. Coordinates dispatch activities, communication within operations, and assignment of operators to obtain optimum use of facilities, equipment, and personnel. Evaluates services and programs to ensure the highest level of both service and efficiency. Ensures accurate recording of transit and paratransit ridership data, including verification of missed trips, schedule adherence, fare collection, and employee performance. Assists in resolving client and community concerns related to safe and efficient public transportation. Attends all Greenville Transit Authority (GTA) Board and other management meetings. Runs operations meetings. Utilizes facility and vehicle camera operational systems for accident, incident, employee injury, customer complaint, criminal, or other investigations. As directed, represents the GTA Board of Directors to transit stakeholders as well as to applicable federal, state, and local government agencies. Operates transit bus and trolley, as needed. Serves as a subject matter expert on the Accident Review Committee and Greenlink’s Safety Committee as required. Supervises assigned personnel. Assists in providing information relative to operations during audits (i.e., Federal Transit Administration (FTA) triennial review, National Transit Database (NTD) annual reporting, etc.). Collects and analyzes performance data to prepare a variety of reports regarding productivity, current projections, and customer service. Produces reports and provides data for monthly Key Performance Indicators (KPIs). Please visit the job posting for the full description.

The City of Greenville is an Equal Employment Opportunity employer. The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of age, disability, gender or sex, race, color, religion, national origin, veteran's status or genetic information.  The City of Greenville is a Fair Chance Employer.

About City of Greenville, SC

Greenville is a vibrant and dynamic city, on the forefront of economic growth and innovation, urban development, arts, and entertainment. Our employees play a vital role not only in making our City what it is today, but also in shaping its future. The City employs over 900 individuals in a diverse array of services. Greenlink is Greenville's public transit system and offers 12 fixed routes to destinations all across Greenville County. All Greenlink buses are accessible for mobility devices, and each Greenlink bus is equipped with a bike rack to make commuting easier for bike riders. The Greenlink system also features GAP, an ADA paratransit service provided for those who, because of a disability, are unable to use Greenlink's fixed route bus service. The City of Greenville is an Equal Employment Opportunity employer. The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of age, disability, gender or sex, race, color, religion, national origin, veteran's status or genetic information. The City of Greenville is a Fair Chance Employer. The City of Greenville is a smoke-free... workplace. The City of Greenville participates in E-Verify, in compliance with South Carolina law to verify the identity and employment eligibility of all persons hired to work in the United States.

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