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Patient Experience Research Program Director
The Patient Experience Research Program Manager oversees UCSF Health's various patient experience feedback, measurement and research tools and systems. Includes oversight management of UCSF Health's comprehensive patient experience survey and insights program and systems, patient complaint/grievance system, and other patient research and insights systems across the enterprise. Based on insights grounded in validated research, partners with senior leadership to design enterprise-wide patient experience annual goals and action plans for UCSF Health and Benioff Children's Hospitals and departments. Manages the design, scheduling, and execution of multi-modal patient research and insights initiatives and ensures compliance with regulatory requirements. Oversees external vendo
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