The Claims & Risk Specialist is responsible for handling the day-to-day administration of various insurance claims and risk programs related to Northeastern University. This role requires specialized knowledge of claim processing within a broad portfolio of insurance policies. This position will partner with internal and external resources to gather information relevant to review and process claims, work with insurance carriers and third-party administrators (TPAs) to manage claims through closure, provide analytics, reports and statistics on the performance and trends of claims, and partner with colleagues in Risk Services to best support Northeastern University's changing risk profile. The Claims & Risk Specialist is expected to exercise confidentiality and independent judgement with operational and financial matters.
Handle day-to-day administration of insurance claims for various lines of coverage including, but not limited to, Workers' Compensation, Auto Liability, General Liability, Management Liability, Cyber, Environmental, Property, and Business Travel Accident.
Partner with internal and external counsel, insurance carriers, and TPAs to resolve claims through closure.
Produce reports, statistics, and analytics of claim trends, financial impacts, and performance.
Maintain detailed claim status reports to provide to Director of Risk Services, members of the Office of the General Counsel, and senior leadership as needed.
Act as the main point of contact for claimants as needed.
Partner with university constituents to gather information on claims, both at the start of a claim and throughout as needed.
Work with Insurance Program Manager and Brokers to understand the university's insurance programs and coverage.
Participate in trainings for university constituents to help them better understand the importance of claim reporting and procedures.
Other tasks and projects as required by the department.
Must be able to work independently and manage multiple priorities simultaneously.
Excellent oral, written, and interpersonal skills required.
Must be organized and have a keen attention to detail.
Must be able to appropriately manage confidential materials.
Ability to think critically.
Advanced working knowledge of Microsoft Office Suite required.
Experience with creating high-level reports, statistics, and analytics through Microsoft Excel and system-based programs.
A minimum of 2 years in a claims handling or claims related position is required.
Applicants must be authorized to work in the United States. This position will not be sponsored for a work visa.
Legal and Regulatory Administration
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.