The Computer Support Specialist I’s primary responsibility is repairing the hardware and software components in computers checked into the Duquesne University Computer Store’s retail operation. The scope of this position requires knowledge of personal computers, their components, software and other peripheral devices. The Computer Support Specialist must have excellent technical trouble shooting and repair skills. The Computer Support Specialist must also have excellent interpersonal and customer service skills. The Computer Support Specialist must be Apple and A+ repair certified.
Regular duties for the Computer Support Specialist I include, but are not limited to, the support and service of computer hardware, and computer software for staff, faculty and students.
The Computer Support Specialist I’s daily activities are managed and prioritized by the Assistant Manager. The Computer Support Specialist I’s overall performance, goal management and general responsibilities are managed by the Computer Store Manager.
As a condition of employment, Duquesne University requires all new employees —full-time and part-time, including adjunct faculty—to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment.
New employees requesting a religious or documented medical exemption from the vaccine must complete and submit a Duquesne University exemption request form for review and approval. To receive the appropriate exemption request form, contact email@example.com. Employees with approved exemptions will be required to be tested on a regular basis. DUTIES AND RESPONSIBILITIES:
Provides support and service for computer hardware and software.
Responsible for timely coordination with external vendors for hardware and software service
Configures and installs software.
Removes institutional data and properly disposes of old equipment.
Maintains vendor, item, customer, and related information in the Computer store Point-of-Sale software.
Assists in completing retail transactions – including using the credit card machine; and other appropriate payment types.
Responsible to maintain an organized and efficient work area - including any equipment and inventory.
Creates, tracks and receives purchase orders for parts.
Responsible to regularly review and update the CTS workflow management system to obtain new assignments, expeditiously update in-progress assignments, and close completed assignments.
Works with the Computer Store management and team to meet a 24 hour service turnaround goal.
Completes other duties as assigned.
Two-year Technical degree in electronics or a related field from an accredited institution.
2-3 years of relevant work experience.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Maintains certification in Apple, Dell, and other appropriate hardware manufacturers. This includes the growing demand for Tablet Devices and other mobile devices, as appropriate.
Will maintain an A+ Computer Hardware Certification and other certifications as appropriate
Expected to remain current in technical support knowledge
Will have significant knowledge configuring and supporting Microsoft, Apple, and mobile operating systems.
Will have significant knowledge diagnosing and repairing virus and other malware installed on computers and mobile devices.
Required to be a service-minded and self-motivated individual.
Must have the empathetic communication skills necessary to provide service to non-technical customers
Must be a good active listener and skilled at diffusing some service transactions for dissatisfied customers
Will have the ability to work well in teams, including those which cross organizational boundaries.
Must have the ability to work in a highly collaborative environment.
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven. Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.
A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education. Our 14:1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation’s top 20 small research schools for our research initiatives and faculty productivity.
Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.
We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser...vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university.