We are seeking a Clinic Supervisor. The Clinic Supervisor oversees and directs the daily activities of the registration staff in a high volume (20K+ visits) multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations. This position provides direct support and is the primary contact for registration staff on operational and administrative tasks including those related, but not limited to authorizations, scheduling, registration, insurance questions and special projects. The Clinic Supervisor serves in supervisory capacity to orient, train, and direct new patient service coordinators (PSC), and medical office coordinators. They will work with the Clinic Manager to manage PSC's weekly schedules to ensure adequate coverage/support. They will serve as a primary resource in a team focused environment and address patients questions and concerns. The Clinic Supervisor will resolve issues promptly and accurately, and use an electronic medical record system to document all interactions with patients. They will work with payors to learn requirements and obtain necessary authorizations for clinical procedures, services, medication and supplies. The Clinic Supervisor will act independently with professionalism and efficiency.
Specific Duties & Responsibilities
Trains new patient service coordinators and serves as lead for current PSC staff and other Medical Office Coordinators.
Oversees and directs the day to day activities of PSCs and other medical office coordinators.
Assist with patient scheduling and registration, check-in/check-out and coordination of cancellation and rescheduling of clinics.
Acts as subject matter expert for practice regarding insurance information, both government and commercial.
Routinely addresses complex situations based on past experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, international patients, insurance and unique scheduling situations.
Educates patients authoritatively about their coverage and payment responsibilities.
Obtains pre-certification/authorization and/or referrals as required by payors for clinical procedures, services, medication, and supplies.
Ensures patients understand and sign all necessary documentation related to insurance coverage (e.g. Advance Beneficiary Notice form, Exclusion of Benefits form, etc.).
Collects payment/s from patients as needed. Follows protocol for time of service collections.
Documents insurance information in the patient's electronic medical record system accurately.
Reviews schedules in advance to verify insurance requirements and scheduled procedures and services requiring pre-authorization have been obtained.
Stays current on notices from payors on requirements for prior authorizations on new procedures, services and medications.
Acts as primary point person for questions from interdisciplinary divisions such as the Call Center and other Wilmer clinics.
Resolves patient questions promptly. Involves other staff/faculty or divisions as needed (e.g. billing).
Monitors In-Basket messages daily. Runs weekly and monthly reports to monitor volume, completion rate and staff productivity.
Participates in tasks needed to ensure compliance with regulatory requirements.
Monitors flow of registration workflow, recommends and implements improvements.
Performs other duties as assigned.
High School Diploma or graduation equivalent.
Four years related experience, including previous lead or supervisory experience.
Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.
Two years college.
One-year work experience in a similar service-oriented industry.
Two years related ophthalmology/JHH system work experience. Additional education may be substituted for years of experience.
Knowledge of medical insurance coverage.
Knowledge of medical terminology.
Classified Title: Clinic Supervisor Working Title: Clinic Supervisor Role/Level/Range: ATO 40/E/03/OF Starting Salary Range: $42,432-$52,240-$75246 (Commensurate with experience) Employee group: Full Time Schedule: Mon-Fri, 8:30 - 5:00 Exempt Status: Exempt Location: 48-MD:JH at Bethesda Department name: 10003315-SOM Oph Satellites Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports the health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
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