DESCRIPTION

Under direction of the Triton Transit General Manager (GM), the Triton Transit Operations Manager ensures daily operation and delivery of all Triton Transit services. Works to ensure program goals, objectives, and standards are implemented and monitored successfully. Develops and distributes communications to the public regarding service changes and detours, delays, and other impacts. Prioritizes and leads implementation of daily operational, administrative, and training tasks and assignments. Working with the GM, reviews and provides recommendations to improve all Triton Transit operations and services, ensuring their successful development, implementation, and monitoring. Supervises other transit services supervisors, leads and staff, monitoring quality and quantity of work. Oversees, monitors, and reports on day-to-day supervision of staff, operational analysis, special projects and administration. Directs subordinates to complete assignments, tasks, and projects using established university, transit and organizational guidelines and ideals. Requires knowledge of transit services, operator duties, and external rules and regulations.

• Must be able to work occasional weekends.

QUALIFICATIONS

• Graduation from college with a major in a related field and/or progressive professional experience managing a Transit Operation in a large scale environment, or an equivalent combination of education and experience.

• Solid knowledge of transit service operations, policy and regulatory compliance, and commercial professional passenger-transport licensing requirements. Ability to continue professional development and maintain high level of knowledge in transit and transportation systems, technologies, and practices.

• Demonstrated progressive professional experience in managing, directing and supervising staff. Ability to interpret and implement policies and procedures. Knowledge of recruitment, selection and disciplinary procedures and policies, and license verification. Ability, as demonstrated through experience, in conducting and assessing training.

• Proven ability to listen and analyze problems related to driver behavior and ability to identify, address and correct safety infractions and training needs. Ability, as demonstrated through experience, in conducting and assessing training. Experience performing and documenting field evaluations.

• Strong proficiency in defensive driving skills, customer service, and problem solving. Working knowledge of vehicle accident response and reporting procedures. Strong ability to assess potential mechanical problems. Proven ability to deliver and promote a high level of customer service to a large and diverse environment and workforce.

• Demonstrated experience in complex route planning, driver scheduling and vehicle allocation to ensure timely delivery of service.

• Solid knowledge of local, state and federal public transit legislation. Demonstrated knowledge of pre-employment and random drug testing regulations.

• Experience managing customer service programs and ability to effectively communicate to a wide spectrum of customers; ability to design, monitor and evaluate customer service programs, focusing on constant improvement in quality and service to faculty, students, staff and campus visitors.

• Proven employee supervision and leadership skills to motivate and inspire staff to improve customer and transit services. Must possess strong leadership skills and human resource management experience. Strong team building skills.

• Strong skills in customer service to establish department program and standards. Proven history of responsiveness and leadership. Experience successfully resolving difficult service complaints and public relations issues.

• Ability to use independent judgment within the boundaries of assigned authority and to implement solutions for problems of a financial, personnel, emergency or operational nature. Ability to make solid recommendations on ways to improve transit and transportation services. Knowledge as evident through experience in interpreting and analyzing statistical information and making recommendations based on analysis.

• Proficiency in basic computer applications and administrative analys