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Customer Support 1
With general supervision, ensure accurate, timely and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Global's goals. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: * Prescriptions, Plans, Products, Services, and Procedures * Online purchasing & e-Commerce knowledge * Internet knowledge * Payment processing/payment collections * Eligibility verification * Order Status, Shipping Statu


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