A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Operations Manager is responsible for overseeing the day-to-day delivery of a range of assessment-related products and services offered in both digital and traditional paper-based format. This position leads scheduling, production workflows, exam-related asset management, inventory management, examinations results processing, and quality control measures to ensure that all products and processes meet an extremely high standard of accuracy and effectiveness.

The Operations Manager will compare and evaluate various courses of action, make recommendations, and ensure the effective implementation of both corrective and preventive actions as agreed upon in order to continually achieve peak levels of operational excellence for our global customer base.

• Manage the delivery of both digital exams and traditional paper-based exams to a global customer base including appropriate oversight of functions executed by 3^rd party suppliers.
• Manage the production workflows for exams in both digital and for print format, including asset and inventory management, ensuring strict quality control measures at every stage.
• Manage the operations team. Continually build and enhance communication, teamwork, professional development, and core skills among the team.
• Support strategic business initiatives by proposing and leading operational improvement projects.
• Contribute to the planning, implementation, and evaluation of the long-term strategic business plan, including budgeting and resource management.
• In coordination with the business management team, manage the operations budget, vendor relationships and procurement functions where applicable.

• Bachelor’s degree in operations management, business administration or related field or equivalent years of experience managing operations in either a manufacturing or service environment.
• Excellent oral and written communications skills in English.
• Excellent understanding of both international and domestic business operations and logistics.
• Excellent understanding of high-volume operations in a deadline-driven business environment.
• Advanced-level attention to detail and ability to manage competing demands.
• Proven ability to manage and implement new operational systems to achieve and maintain operational excellence.
• Strong interpersonal skills; ability to build positive professional relationships.
• Broad knowledge of business administration systems.
• A minimum 5 years’ experience working in operations; minimum 3 years’ experience managing a team.
• Experience managing business operations and logistics preferably in high-volume publishing or service delivery environment.
• Experience working concurrently on multiple, large scale projects with a high degree of accuracy, adhering to tight deadlines.

• Excellent oral and written communication skills in English and Spanish.
• Strong drive, motivation and enthusiasm.
• High degree of familiarity with Microsoft Dynamics.
• Familiarity with high-stakes assessments.
• Experience in project management.
• Experience servicing a global customer base.

For additional information please visit our webstie at https://michiganassessment.org.

As of July, the Michigan Language Assessment office in Ann Arbor, Michigan will be open for on site work. While this position may require some on site work, it will have the opportunity to select a fully on-site, hybrid, or virtual work arrangement applicable through the end of June 2022. All work arrangements are subject to a minimum of an annual review process before renewal.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.