At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Administrative Supervisor will be responsible for:
Supervising administrative staff. Interviewing, hiring, orienting, training, developing and disciplining staff as necessary. Organizing work and work processes. Conducting annual performance appraisals and recommending merit increases in conjunction with manager and consistent with Hospital policy. Conducting regular staff meetings. Serving as point person when manager is absent
Ensuring all Program personnel are trained in Hospital policies and procedures as well as the appropriate features of the Hospital's information systems, including follow-up training and consultations. Ensuring compliance with government regulations (such as DPH, licensure, JCAHO, OSHA, etc.) and third party payor billing requirements Continually training and cross-training staff on a regular basis
Organizing and maintaining daily administrative operations of department. Preparing, verifying and monitoring departmental payroll and maintains related records. Preparing periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements
Ensuring patient satisfaction by providing positive and effective customer service. Monitoring and assessing management and operations for patient satisfaction. Recommending and implementing improvements to service
Purchasing office supply needs through established department protocols to ensure efficient office operations. Monitoring supply inventory/budgeting and identify and communicating trends and patterns to support cost containment and ensuring appropriate use of supplies
Working on special projects and provides detailed analyses and reports on findings as requested by management independently and generates custom analytical reports from billing system as requested by management
To qualify, you must have:
Work requires the level of knowledge typically acquired through completion of two to four years of occupationally-specific education or an Associate's degree in business or a closely related field and three to four years of related experience or 18 to 24 months in a Hospital-related position
Work requires the analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles
Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Work requires demonstrated knowledge of hospital systems, operations and managed care
Schedule: Mon-Fri (Day Shift) flexibility in schedule preferred.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.