Job Description

Digital CX INTERN

As an intern in our CX Center, you will be a part of a startup team at Rockwell Automation where you will have an opportunity to work with an international team and support the establishment of the CX Center by working on initiatives related to our customer journey blueprint. You will have an opportunity to help us creating a CX Scorecard, Unified Persona database, producing experience prototypes as well as assisting in data synthesizes to support our short-mid-long term business decisions. The goal of the CX Center is to support the organization to deliver an outstanding customer experience. You can make a huge impact on improving our customer's experience by joining our team. Are you interested?! Read on!

Who are we?

We are a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible. When you join us, you gain 23,500+ global colleagues in more than 100 countries. We come from all walks of life but share a single purpose: to help industrial companies and their people be more productive and sustainable.

We are here to improve the quality of life by making the world more productive and sustainable by enabling the next generation of smart manufacturing. We have identified customer experience (CX) as a pivotal strategy in support of our planned shift from a traditional pricing model to a subscription revenue model.

What will you be doing during your internship with us?

In our Digital CX Center, we are focusing in the below key areas,

• The creation of CX Scorecard with the support of telemetry, KPI and/or metrics
• The creation of the Unified Persona and its relationship to the customer journey and interactions with other personas and users
• Visualize customer insights via the customer journey blueprint and mapping customer insights to user stories
• Produce artifacts that include service blueprints, journey maps, concept designs, experience prototypes, empathy maps, and value propositions for the creation and evolution of products and services
• Analyze CX pattern and trends to strengthen decision making processes

Who are we looking for?

A student with experience or study background in the following streams: Service Design, Growth Hacking, Innovation Management, Digital Marketing or Strategic Design with the below characteristics,

• You are a strong communicator with excellent problem solving and analytical abilities
• You have background knowledge in service design methodologies including customer research, customer journey mapping, service blueprinting and/or interaction design processes (UX/UI)
• You can start this year and available for at least 3 months with possible extension
• You are comfortable working with Miro, SAP and Adobe Suite (Analytics, Sketch etc.)
• You have an entrepreneurial mindset, not afraid to take risks and able to translate complex data to digital service concepts
• You are fluent in English and any additional language is always a plus
• Most importantly... a team player with passion for delivering outstanding customer experiences!