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Call Center QA Specialist
McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. . Job Description Quality Assurance Specialist (QA) is responsible for assessing the quality of our call center associates who interact with existing and potential customers. The QA will monitor and evaluate both inbound and outbound phone, email, and chat conversations, as well as cases with McKesson's customer relationship management software. The QA will assess an associate's demeanor, technical skills, customer service performance, and compliance to company and government policy and process, as well as make recommendations to operations for updates, enhancements, and training needed to


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