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Senior Director, Service Operations
Job DescriptionOversees the implementation and on-going execution of the Service Operations strategic and operational business plan for one or more business segment functions, including but not limited to customer service,claim processing, provider services, implementation, and/or plan sponsor operations. Develops priorities and sets direction for business segment applying knowledge of business, competitive landscape and regulatory environment. Coordinates business segment policies and procedures in support of financial, operational and service requirements. Provides leadership and direction through multiple managers. Manages a business area function which may include but is not limited to the following: Claim, Customer Service, Plan Sponsor Services,Implementation Serv


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