At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Ambulatory Clinic Supervisor will be responsible for:
Supporting the Department of Pediatrics' Genetics & Genomics Clinic.
Supervising administrative staff, which includes patient administrative coordinators (PAC's), PER's and joint supervision of a clinical assistant. Interviewing, hiring, orienting, training, developing and disciplining staff as necessary. Organizing work and work processes. Conducting annual performance appraisals and recommending merit increases in conjunction with manager and consistent with Hospital policy. Conducting regular staff meetings. Serving as point person when manager is absent.
Ensuring all Program personnel are trained in Hospital policies and procedures as well as the appropriate features of the Hospital's information systems, including follow-up training and consultations. Ensuring compliance with government regulations (such as DPH, licensure, JCAHO, OSHA, etc.) and third party payor billing requirements. Continually training and cross-training staff on a regular basis.
Organizing and maintaining daily administrative operations of department. Preparing periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements.
Ensuring patient satisfaction by providing positive and effective customer service. Monitoring and assessing management and operations for patient satisfaction. Recommending and implementing improvements to service.
Participating in budget process by identifying and analyzing trends and patterns and preparing cost projections. Developing proposals to improve cost-effectiveness.
To qualify, you must have:
Associate's degree in business or a closely related field; Bachelor's preferred.
Three to four years' experience. Additional years of experience may substitute for a degree.
The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Demonstrated knowledge of hospital systems, operations and managed care.
Lean Six Sigma training a plus.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3148815
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.