The Assistive Technology Professional (ATP) has as a primary responsibility assessing rehabilitation patients, evaluating patient needs and selecting the proper rehab assistive technology. The ATP is responsible to the client, assuring timely and accurate acquisition of equipment and delivery. The ATP impacts the overall success of the branch by increasing rehab sales and rental revenue, coordinating, and managing referral source relationships and promoting quality customer service. The ideal ATP focuses on helping our clients receive the best care, works as an advocate for the client by building rapport, supporting, reassuring, and educating the client throughout every interaction.
Essential Functions and Job Responsibilities:
Maintain a strong professional relationship with clients, medical personnel, vendors, and key referral
Work with other rehab team members to conduct a detailed evaluation on current situation, concerns, goals, and funding possibilities
Physically assess rehabilitation clients for seating and mobility needs, including the proper measurement and patient skills impacting use of rehab
Assess the home and other environments for conditions that may impact the proper use of equipment and evaluate for bath and safety equipment and aids for daily
Provide excellent listening and communication skills to customers as a part of troubleshooting either via phone or in person
Take initiative to contact manufacturers and obtain access to necessary evaluation/loaner
Participate in the final delivery of the product to ensure proper fitting of equipment and usage training that meet customer and caregiver
Complete and process all signed paperwork per Company
Provide quality control of equipment and supplies
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
Maintain patient confidentiality and function within the guidelines of HIPAA.
Completes assigned compliance training and other educational programs as required.
Maintains compliant with AdaptHealth’s Compliance Program.
Perform other related duties as assigned
Physical Demands and Work Environment:
Must be able to bend, stoop, stretch, stand, and sit for extended periods.
Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
Work environment may be stressful at times, as overall office activities and work levels fluctuate
Subject to long periods of sitting and exposure to computer screen
Excellent ability to communicate both verbally and in writing
May be exposed to angry or irate customers or patients
Must be able to drive and travel as needed
Ability to utilize a personal computer and other office equipment
Must be able to lift 50 pounds with occasional lifting of up to 100 pounds
Moderate to heavy physical labor when moving, loading, or unloading equipment
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
Ability to drive delivery van or truck safely, sometimes through hazardous weather conditions
Must be able to communicate effectively with patients
Must demonstrate courtesy and respect for privacy
Must be able to work extended hours when needed and drive for long periods as needed
Must pass physical abilities test and drug screen
Paid Time Off
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
Education and Experience Requirements:
High school diploma or equivalency
Current RESNA ATP certification
Two (2) years of HME experience is required
Exact job experience is Rehab seating experience
Valid and unrestricted driver’s licens
Internal Number: 654
AdaptHealth is a premier full-service home medical equipment company in the United States – offering a full-scope of cost-efficient HME and respiratory care products and services that aim to keep patients comfortable and thriving in their own homes. We are dedicated to pursuing better and use technology, process and the power of our national network to do so. We have a relentless commitment to using innovation to transform the durable medical equipment industry, break the status quo and provide the best quality care