Patient Access Supervisor

You.

You bring your body, mind, heart and spirit to your work as a Supervisor of Patient Access.

You know how to move fast. You know how to stay organized. You know how to have fun.

Youâ™re generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

Good Samaritan Medical Center is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. At our 234-bed Level II Trauma Center, our mission is to bring health and hope to the poor, the vulnerable, our communities and each other. Weâ™re especially proud of our people, who helped make us one of Americaâ™s 100 Best Hospitals according to Healthgrades.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.

Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.

Weâ™re proud of what we know, which includes how much there is to learn.

Your day.

As a Supervisor of Patient Access, you need to know how to:

• Oversee the day to day functions of the assigned patient access department.  Monitor workflow to ensure timely processing. Collaborate with department leadership team to evaluate service needs and volumes and adjust staffing levels accordingly.  Assign daily work schedules.  Act as a resource in the daily operations and activities of the department. Perform staff level duties as required.       


• Communicate process and protocol to staff. Develop, implement and teach new procedures and practices. Direct and coordinate training of new employees. Use knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigate and resolve claims submission, disputes or complaints to resolution, as needed. Resolve billing/insurance issues and ensure compliance with departmental and governmental policies.


• Support the department leadership team in problem solving to address issues including escalated questions or concerns, volume or work flow processes. Promote effective working relations and works effectively as part of a department/unit team and interdepartmentally to facilitate that departmentâ™s ability to meet its goals and objective. Ensure coordination of services with other departments to promote the highest level of efficiency and patient satisfaction. 


• Assist with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. With the support of the leadership team, writes and may deliver corrective action and/or coaching.  Assist in updating and maintaining personnel files.  Maintain and monitor Kronos records for employees.  Present and document staff meetings as required. 


• Oversee production and quality of department performance to maintain efficiency and accuracy.  Collaborate with the department leadership team to resolve process issues and/or create new work flows to improve performance. Ensure compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High school diploma or equivalent


• Minimum of three (3) years of work experience in Patient Access

Preferred:

• Associate's level degree or higher


• Previous experience in a lead or supervisory role


• Current Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) or any other accredited association approved by the Manager

Your next move.

Now that you know more about being a Supervisor of Patient Access on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.