Resident Service Coordinator

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION

Job Summary:

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Essential Responsibilities:1. Coordinates all resident functions and activities including orienting residents to the property, as well as assists withutility set-up and deliverance of packages and package claim reminders.2. Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.3. Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Preparesincident reports pertaining specifically to resident issues, in accordance with Company standards.4. Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicablefees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movierentals, books, and games.5. Processes work orders for the maintenance department, ensures they are completed timely and accurately, andcontacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenancereport to verify resident requests are being completed.6. Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to berepaired.

Other Responsibilities:1. Supports office staff by providing clerical support, such as answering phone calls, filing, processing propertyinvoices, and processing lease and renewal paperwork, as assigned

Organizational Responsibilities: Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements,organizational standards, and operational processes related to area(s) of responsibility and reporting violations orinfractions to appropriate individual(s).

Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures,and standards by immediately reporting any mechanical or electrical equipment malfunctions,employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s). Identifies areas for improvement and offers suggestions to improve efficiency and productivity. Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) ofresponsibility by attending internal and external training classes, research and/or subscribing to the internet or otherprofessional publications, or utilizing other appropriate method(s) to obtain business and professional information,and applies knowledge and practices to area(s) of responsibility.Working Conditions: Incumbents work in an office environment.Physical Demands: Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals forextended periods of time where visual strain may result. Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently andtwenty-five (25) pounds with assistance. Must be able to work a flexible work schedule, which may include weekends and/or holidays. Rare or occasional travel may be required to attend business meetings, training classes, or other situationsnecessary for the accomplishment of some or all of the daily responsibilities of this position.Required Licenses or Certifications: Incumbents must have valid driver's license to operate a golf cart on property.Knowledge, Skills, Abilities: Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members. Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or One Site), anddatabase management programs in order to complete required reports. Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions,and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information. High School diploma, GED or an employment history that demonstrates a customer service background sufficient toresolve customer complaints and issues and complete documents and reports.