Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Human Resources develops and implements our 'employees, candidates, and operational' strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, employee relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR employees, strengthen controls, and scale technology infrastructure.
This newly created position will be responsible for Wells Fargo's Human Resources (HR) Vendor Management Engagement process. The HR Vendor Engagement Management Consultant will apply business expertise to the management of a third-party service provider engagement that factors identified risks and issues into business decisions related to that engagement. This individual contributor role will report to Wells Fargo's HR Vendor Engagement Management Leader.
Wells Fargo's HR Vendor Management and Global Delivery team is responsible for HR's 'build versus buy' strategy for all current and future third-party vendor engagements for consulting, design, and service delivery activities. This will include centralizing vendor strategy and engagement management, as well as establishing our future global HR delivery plan, activities, and the partnerships necessary to enhance our multi-site delivery capabilities and resources.
Key responsibilities include:
Establish a collaborative way in working with 3rd party vendors, Wells Fargo Line of Business Leaders and other internal Stakeholders such as Supply Chain, Sourcing, HR Control & Third Party Risk, as well as HR Outsourcing
Complete new engagement planning activities (opportunity evaluation, approvals and establishing contracts via Supply Chain Management)
Capture vendor details in TRIMS or other tools
Communicate processes, policies, requirements to third-party service providers
Risk Management (Assessment and Resolutions):
Conduct risk assessments and evaluation in collaboration with Relationship Manager
Ensure risk assessment interventions and controls designed by Relationship Manager are operationalized and work as intended
Regulatory test controls in place to manage risks associated with vendor(s)
Document and operationalize changes with vendor(s)
Day to Day Engagement:
Monitor vendor performance and ensure they meet SLA targets
Communicate process gaps to Relationship Manager and operationalize process interventions, resolve issues and track improvements
Communicate changes to the specific engagement or process to the third-party provider, Relationship Manager and stakeholders
Escalate issues as per Escalation Management Procedures
Governance office for SLA benchmarking and management
Location(s): The preferred location(s) for this job opening are as listed in the job posting (Charlotte, NC; Minneapolis, MN; Phoenix, AZ; Atlanta, GA; Salt Lake City, UT; San Antonio, TX; Denver, CO; Des Moines, IA). However, other locations will be considered for this opportunity. This position equates to a Wells Fargo Business Support Consultant 4.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
The salary range displayed below is based on a Full-time 40 hour a week schedule.
Salary range is determined by the location of the job. May be considered for a discretionary bonus
8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to quickly establish credibility to build and maintain effective working relationships
Ability to exercise independent judgment and creative problem solving techniques
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Other Desired Qualifications
6+ years of vendor management experience
Experience establishing third-party service provider engagements and management of those engagements including performance measurement
Supply chain experience
4+ years of acting as a liaison and providing relationship management between multiple stakeholders
Experience with operational risk which includes establishing controls, testing and validation
Experience escalating issues and other inherent risks identified
Strong execution and communication skills
Ability to influence and collaborate at all internal organizational levels, as well as externally
Ability to travel up to 5% of the time
NC-Charlotte: 8740 Research Dr - Charlotte, NC IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA AZ-Chandler: 2600 S Price Rd - Chandler, AZ NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC NC-Charlotte: 11625 N Community House Road - Charlotte, NC MN-Minneapolis: 550 South 4th St - Minneapolis, MN TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo