Pharmaceutical Technical Service Manager - West Coast

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team--especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine in 2020 as one of America's Best Employers. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!

Technical Service Manager, Pharma Solutions NA (2002567) - West Coast U.S.

Where the Chemistry Happens

We are seeking a professional like you to develop and drive the regional strategy for technical service and customer support. You will develop research-based technical concepts and create unique value propositions for the target market area. Further, you will motivate and train sales and marketing team members to achieve or exceed targets, maintain relationships with customers and universities to promote BASF products and assist in developing global R & D goals. You will also be responsible for identifying unrealized customer potential in terms of quality and application of pharma solutions products.

This is an excellent opportunity for you to demonstrate your strong technical presentation skills, the ability to work independently, demonstrate leadership skills, and be an effective team player.

There will be a travel requirement within North America, estimated at minimum of 40%.

Formula for Success

Create Your Own Chemistry: What We Offer You

• You will manage and conduct regional (West Coast - United States) customer and application dialogues to understand needs from a technical perspective, leading regional seminars/workshops and trainings with customers (including our distributors) to disseminate technical expertise and support sales efforts. Bilingual English/Spanish abilities will be considered a plus. In- depth technical knowledge of the BASF Pharma portfolio is a big plus.
• Your solid technical knowledge will serve as a platform to convey regional technical key selling arguments ('unique value proposition' (UVP)) of our products. You will also apply this knowledge as you participate in regional technical conferences to share & gather technical expertise and look for innovation potential.
• Based on customer needs, you will recommend development of meaningful technical product promotion literature in coordination with the global communication team and the global technical marketing team. Additionally, you will support field sales with technical product information, application methods, and customer complaint resolution.
• Your strong analytical skills will help identify regional gaps between customer needs and competitors' products to differentiate BASF-products and look for innovations.
• You will identify and assess new products from competitors improving regional market intelligence from a technical perspective.
• Solid project management abilities will serve you well as you run flawless regional product launches in line with global expectations.
• Relationship building will be essential as you develop necessary contacts with counterparts within the industry, government agencies, and academic institutions involved with product marketing, regulatory, application, innovation, new product development, and technical research.
• Ensuring compliance with all BASF policies and governmental regulations in the area of Safety, Ecology and Eco Efficiency, Sustainability, and Traceability, as well as regulatory compliance of the BASF Pharma Solutions portfolio in North America.
• As the regional technical expert, you will communicate effectively, not only within North America but also with global colleagues including Technical Services laboratories, Technical Marketing and Strategic Marketing to help drive the new strategic direction for BASF's pharmaceutical business.

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you--the whole you--in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.