Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
We are actively seeking a Senior Compliance and Privacy Analyst.This is a customer facing role which is responsible for audits and assessments by both Five9’s audit firm and Five9’s customers. The role will also be responsible for auditing, monitoring and reporting on the overall maturity of compliance with data protection laws, regulations and standards. The role will partner with the business to driving remediation and improvement to address compliance gaps. This role requires in-depth knowledge in the areas of IT audit and regulatory compliance. You will utilize your strong communication, analytical and troubleshooting abilities to quickly identify opportunities for improvement and propose new strategies.
5+ years of experience of Compliance, IT audit, IT risk management and/or IT compliance
Bachelor’s degree in Information Technology, Management Information Systems or equivalent
Understanding of control requirements associated with regulatory compliance including EU GDPR, SSAE 18 SOC, HIPAA, GLBA, CCPA and PCI DSS
Operational understanding of Federal Communications Commission (FCC)/Federal Trade Commission (FTC) telemarketing rules
Telecommunications Industry, Information Technology and SaaS hosting experience a plus.
Excellent customer communications (written and oral), analytical, technical, risk assessment and IT audit skill
Excellent organizational and documentation skills
Ability to work both as a member of a team and independently
Perform annual IT audit procedures including Third-Party Partner and Vendor Assessments, Internal control audits and testing of control design and operating effectiveness
Facilitate Annual Five9 SOC2 Type2 Audit
Partner with Partners and Vendors to drive remediation of all Third-Party Assessments
Evaluate and test the design and operating effectiveness of Cloud Operations controls
Identify control deficiencies and weaknesses and drive required remediation or improvements
Create, manage and report on corrective action plans (CAPs) assigned to various business units
Investigate reports of non-compliance and provide recommendations for corrective actions
Document and report and drive remediation of compliance issues and incidents
Ability to research, document and propose impact of country and region-specific Telecommunication, Business, and Privacy Laws and Regulations
Respond to RFPs, RFQs and Vendor Security Questionnaires as they relate to data protection, security and compliance practices within Five9
Meet with and present to Commercial Customers discussing Five9’s Security, Privacy and Compliance
Partner with Five9 Commercial to support all Five9 Security, Privacy and Compliance questions.
Develop communications for executive-level reporting
Manage a process for continuous improvement of Cloud Operations Controls
Provide edits to Legal customer contracts including MSA security and compliance requirements, Data
Protection Agreements, Business Associate Agreements and other legal agreements which are impacted by Compliance, Information Security and Cloud Operations processes and procedures
Co-host Customer onsite audits
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is the leading Cloud-based Contact Center solutions provider and one of the Bay Area’s fastest growing companies. We are empowering companies to create exceptional customer experiences, increase agent productivity and deliver tangible business results using omnichannel applications powered by AI. Gartner has named Five9 as a leader in Contact Center as a Service space for 5 years in a row.