Client Services Lab Representative Call Center

Client Services Laboratory Representation Call Center

* Provides quality customer and technical support by phone.
* Follows reporting procedures.
* Coordinates and dispatches courier services as needed.
* Communicates to maintain team knowledge.
* Demonstrates knowledge of regulatory standards in order to satisfy compliance requirements.
* Participates in professional growth opportunities to enhance personal, team, and department development.

* Maintains positive client relationship through timely, courteous, accurate and efficient handling of calls.
* Provides requested information to clients.
* Introduces self and department when making and receiving calls.
* Prints and process reports by 8am for reports to be courier delivered.
* Supports clients with fax and printer inquiries.
* Coordinates and dispatches courier services as needed. Provides tracking number to client. Ensures stat specimens are delivered to the lab timely.
* Verifies all specimens have been received by the laboratory by the end of the shift.
* Prefer Medical Terminology training.
* Demonstrates knowledge of regulatory standards in order to satisfy compliance requirements.
* Participates in professional growth opportunities to enhance personal, team and department development.
* Prefer one year of call center, healthcare or clinical laboratory experience.
* Phone etiquette and customer service skills are key to this position.
* Follow reporting procedures.
* Prints and process reports by 8am for reports to be courier delivered.
* Supports clients with fax and printer inquiries.
* Coordinates and dispatches courier services as needed.
* Provides tracking number to client.
* Ensures stat specimens are delivered to the lab timely.
* Verifies all specimens have been received by the laboratory by the end of the shift.

* Inova is well stocked with the best and latest PPE.
* Masks are provided to patients entering our buildings, and offered free to visitors.
* Covid-19 patients are isolated in dedicated areas
* Inova operates curbside Covid-19 testing sites that are far removed from the main facilities.
* All team members are trained in the latest screening guidelines.