Lead Patient Service Representative - Heart Transplant - Full-Time
Cedars-Sinai Medical Center
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Lead Patient Service Representative - Heart Transplant - Full-Time

Cedars-Sinai Medical Center

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Details
Posted:
January 7, 2021
Location:
Los Angeles, California
Salary:
Open
Type:
Full-time

Do you have a passion for the highest clinical quality, patient happiness and to lead others to achieve common goals as a team?

Would you like to use your compassion, empathy and professional competencies with an organization known nationally for excellence in cancer treatment, research and education?

We would be happy to hear from you!

Please consider the following exciting opportunity with one of the most outstanding and dynamic places to work in the medical field as your next career move.

About the Team

With surgical and medical expertise in lung, heart, liver, kidney, and pancreas transplantation, the Cedars-Sinai Comprehensive Transplant Center is one of the most successful facilities of its kind. Here, patients find a compassionate environment and hope for a longer, healthier life.

About the Role

Under the supervision of the CN IV and ANM, the Lead PSR will share the responsibility of supervising, coordinating, and managing key functions in the day to day operations of the Advanced Heart Disease Program: coordinating staffing coverage, ensuring regulatory requirements are met, oversight of customer service delivery to include scheduling/follow up calls/obtaining authorization/phone call data collection, monitoring, and implementation of processes, processing Kronos, assisting in quality improvement projects, and provide computer technical support as needed. This position requires a proven ability of independent decision-making and clinical understanding and experience in the Patient Service Representative Role. The Team Lead will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the clinic supervisory team. This individual will also serve as the contact or resource person on department information and materials by other departments, patients, patient families, and customers.

Educational Requirements:

  • HS Diploma or G.E.D. required.
  • Bachelor's Degree preferred.

Experience:

  • Minimum 2 years' experience as a Patient Service Representative.
  • Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
  • Advance skills in Microsoft Office.
  • Ability to lead, motivate, and assist people.
  • Excellent organizational and communication skills.
  • Excellent problem-solving skills.
  • Excellent customer-service skills

Physical Demands:

Must be able to meet deadlines with frequent interruptions.
Must be able to handle multiple conflicting priorities.
Ability to work in close quarters occasionally with high noise levels.
Normal office noise level, and interacting with patients in clinic

  • Working Title: Lead Patient Service Representative - Heart Transplant - Full-Time
  • Department: Heart Operations
  • Business Entity: Service Lines & Ops
  • City: Los Angeles
  • Job Category: Patient Services
  • Job Specialty: Patient Relations
  • Position Type: Full-time
  • Shift Length: 8 hour shift
  • Shift Type: Day

Internal Number: HRC0422187
About Cedars-Sinai Medical Center
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.
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