We are seeking a Bilingual Experienced Inside Sales support / Customer Service specialist with knowledge of Export procedures to support our LATAM customers.
Our ideal candidate needs to be an experienced professional with knowledge of inside sales and customer service best practices. The candidate needs to have the ability to interpret sales metrics as well as be goal-oriented. We expect this person to perform well in a team environment and have exceptional people communication and interaction skills.
Candidate is expected to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Key Responsibilities and Essential Functions:
Respond to customer queries and provide customers with formal quotes while coordinating with Factory and Distribution Centers
Receive and process customers’ orders in our ERP system
Schedule freight and shipping as needed
Investigate and resolve discrepancies as needed
Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Take on any other job duties that may be assigned as our business grows and evolves
1 year of experience in the automotive aftermarket preferred
Proven work experience as an Export Inside Sales or Customer Service support specialist
Hands on experience with ERP systems. NETSUITE experience is a plus
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills – Fully fluent in English and Spanish, Oral and Written
Analytical and multitasking skills
Exceptional, fast, and accurate data entry skills
Ability to provide exceptional internal and external customer service
BS degree in Marketing, Business, or Associate’s degree in relevant field a plus
Occasional travel required for training and liaison with distribution centers