| The Clinical Manager functions to lead all aspects of the services in the assigned clinical generalist team within the Department of Pharmacy. The person in this position oversees 7 generalist positions (14 FTEs) and ED pharmacy clinical and operational services (6 pharmacists, 5 FTEs). The clinical service lines, beyond ED, include cardiology, surgical specialties, infectious diseases, complex care, neurology and neurosurgery, and general pediatrics. Generalist positions spend about 50% of their time clinical and 50% staffing and work as a partnered team. The ED pharmacists work in the ED, but in close collaboration with the ICU pharmacy. The manager is responsible directly for team education, regulatory/compliance, talent management and development, oversight of inpatient transitions of care services, personnel management, policy and procedure development, performance evaluation coordination, service problem identification and resolution, participation in strategic planning and quality improvement processes. Lastly, the manager will be expected to provide clinical coverage 10-20% of their time (1 day/week or 1 day every other week). The patient population includes neonatal, pediatric, and select adult patients. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. Responsibilities - Provides leadership to the clinical pharmacists (called Patient Care Pharmacists).
- Works closely with the medical and patient care services staff in relevant patient care areas to ensure that quality services are being provided and that these services meet the needs of the patient populations.
- Along with the staff, and medical and patient care services staffs, identifies and resolves pharmacy-related service problems.
- Establishes clinical and operational performance standards, monitors and initiates performance improvement when indicated, such as in dispensing accuracy, turnaround time, etc.
- Ensures patient visibility to pharmacists and direct patient care to patients is provided regularly.
- Continually assesses and changes workflow as needed relative to departmental performance and standards of practice, assuring the efficient and timely completion of tasks and duties of assigned team.
- Evaluates the cost impact of services and related supplies and develops and recommends long-range financial strategies to the Director of Pharmacy Services.
- Develops annual and long-range goals and objectives for the Pharmacy Department in conjunction with the Director, Pharmacy Services; other Managers; Clinical Coordinators/Managers, and other leadership partners.
- Ensures compliance with state and federal laws, Joint Commission standards and hospital infection control policies governing pharmacy practice. Prepares areas of responsibility for Joint Commission surveys.
- Assists with preparation of the annual budget; monitors financial performance of responsible areas and works to establish corrective fiscal plans when necessary.
- Adjusts workflow and staff as necessary to cover call offs; calls in additional personnel when deemed necessary.
- Completes bi-weekly time and attendance records for the payroll department.
- Evaluates the performance of pharmacists according to organizational and department standards.
- Coordinates recruitment, interviewing and selection of new applicants for pharmacist positions.
- Coordinates the orientation and training of new clinical pharmacists.
- Participates in Pharmacy Administrator On-Call.
- Assures environmental cleanliness for pharmacy areas.
- Develops and enforces policies and procedure for the area of responsibility.
- Precepts pharmacy residents and students.
- Participates in hospital committees, local, state, and national pharmacy organizations and/or programs related to pharmacy practice.
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