Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Start your new career with Wells Fargo supporting our Risk Operations/Fraud Prevention group. Consistent growth is creating opportunities for you to become part of a successful team in our Fraud and Claims Management (FCM) Claims Assistance Center(CAC) here in Roanoke. We are seeking twenty three ambitious individuals with a drive to succeed as we continue to expand. If you have one plus year of customer service experience as well as excellent verbal and decision making skills you could become part of a dynamic team providing exceptional customer service for our ATM/Debit card, ACH and Check fraud card customers.
Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.
This position will start on December 28, 2020. Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday 8:00am - 5:00pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.
We are hiring for following schedule: 1:30pm – 10:00pm weekdays and Saturday 11:30am-8:00pm- 15% shift differential eligible for partial hours worked. *Days off for the week will be Sunday and one other day during the week.*
6+ months of customer service or military experience; or an AA/AS degree or higher
1+ year of customer service experience
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Intermediate Microsoft Office skills
Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
Ability to navigate multiple computer screens while working on the phone
Excellent verbal, written, and interpersonal communication skills
Experience assessing and meeting the needs of customers
Customer service focus with the ability to listen to customer needs and recommend solutions
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Debit card experience
Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD
General ledger experience
Bilingual speaking proficiency in Spanish/English
Other Desired Qualifications
6 months call center experience
The salary range displayed below is based on a Full-time 40 hour a week schedule.
VA-Roanoke: Min: $31,200 Mid: $34,000
VA-Roanoke: 7711 Plantation Rd - Roanoke, VA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5555360
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo