The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
The Pharmacy technician is responsible for assisting in the daily operations of the Pharmacy Department, ensuring that the material and service requirements are met in a timely, efficient, effective and ethical manner. This position is a high functioning position which requires attention to detail and a thorough understanding of pharmacy operations.
He or she will work across functional and limited boundaries to ensure high levels of customer service and satisfaction relative to pharmacy customer service
JOB DUTIES AND RESPONSIBILITIES: Assisting the pharmacist in all the daily functions of the pharmacy
Utilizing good communication skills when speaking with customer, both in person and via other lines of communication (email, phone, fax, etc)
Greeting customers entering the pharmacy or the department
Directing customers to the proper department and or Hartzell's team member for further assistance
Selling related products to customers by suggesting companion items
Assisting customers locating over-the-counter items, including vitamins and DMEPOS items.
Answering all incoming phone calls and directing those phone calls to their proper destinations.
Executing workflow procedures
Receiving and verifying inventory shipments for pharmacy stock, over-the-counter stock, and pharmacy supplies.
Assisting the pharmacy manager with inventory management and achieving budgeted inventory targets
Assisting the pharmacy manager with implementing our inventory return and inventory out-date processes
Maintaining pharmacy automation and equipment per manufacturer recommendations and pharmacy policies
Managing waiting bin ques to ensure timely return to stock for orders not picked up
Facing shelves both in the pharmacy and front store to maintain a full, friendly, and inviting appearance upon starting and ending shift.
Cleaning and maintaining a clean and organized work area
Other related duties as assigned
Assisting pharmacy management with managing all aspects of inventory, including but not limited to ensuring accuracy inventory, appropriate limits with respect to ordering tills, reporting of inventory to management, processing outdates, and ensuring shelves are appropriately faced and labeled.
Providing exceptional customer service
Executing workflow and completing orders accurately per policy
Knowledge of pharmacy terminology
Must have working knowledge of computers and Internet.
Skill in basic arithmetic.
Self-starter, organized and detail oriented.
Comprehensive knowledge pharmacy services business and operations.
Ability and willingness to follow tasks as relayed.
Ability and willingness to exercise tact, initiative and good judgment in dealing with people.
Proficient in the knowledge of technology solutions to operate and expand the business.
Possession of a current license to operate a motor vehicle
Must have access to a car for business purposes.
BASIS FOR EVALUATION:
Ability to accurately interrupt, process, and complete pharmacy orders per policy.
Ability to provide exceptional customer service
Ability to execute workflow procedures
Ability to identify customers eligible for companion items and appropriately refer or educate
PHYSICAL AND SENSORY REQUIREMENTS:
Good physical and mental health.
Standing and walking for up to eight hours per day.
Occasionally lifting, carrying, pushing and pulling objects weighing up to 40 pounds.
Occasionally stooping and bending. Rarely crouching and reaching above shoulder level.
Hearing as it relates to normal conversation, high and low frequency.
Seeing as it relates to general vision, near vision, peripheral vision, and visual monotony.
High School Diploma or equivalent GED
Current certification from Pharmacy Technician Certification Board (PTCB) or equivalent preferred
TRAINING AND EXPERIENCE:
Pharmacy Technician experience of 2 or more years preferred.