Client Services Laboratory Representation Call Center
Inova Laboratories is the only locally based, full service laboratory in Northern Virginia, offering hospital quality and same-day results for many tests. Our connectivity supports the continuum of care for patients in all care settings. Using state of the art automation and equipment, Inova Laboratories seeks every opportunity to meet the unique needs of each person we are privileged to serve - every time, every touch.
Our Inova Center Lab is seeking a PART-TIME Client Services Laboratory Representation Call Center .
Some of the duties include:
Provides quality customer and technical support by phone.
Follows reporting procedures.
Coordinates and dispatches courier services as needed.
Communicates to maintain team knowledge.
Demonstrates knowledge of regulatory standards in order to satisfy compliance requirements.
Participates in professional growth opportunities to enhance personal, team, and department development.
Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls.
Provides requested information to clients.
Introduces self and department when making and receiving calls.
Prints and process reports by 8am for reports to be courier delivered.
Supports clients with fax and printer inquiries.
Coordinates and dispatches courier services as needed. Provides tracking number to client. Ensures stat specimens are delivered to the lab timely.
Verifies all specimens have been received by the laboratory by the end of the shift.
Our commitment to keeping patients safe, means there's no safer place for you to work. We safeguard our patients, by safeguarding our team members.
Inova is well stocked with the best and latest PPE
Masks are provided to patients entering our buildings, and offered free to visitors
Covid-19 patients are isolated in dedicated areas
Inova operates curbside Covid-19 testing sites that are far removed from the main facilities
All team members are trained in the latest screening guidelines
Internal Number: 58697BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.