At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Neurology Dept. and discover how your talents can change lives. Yours included.
This Frontline Ambulatory Clinics Supervisor will be responsible for:
Supervises and leads work of support staff, overseeing the clinical administrative support services for department. Plans, prioritizes and delegates work assignments and monitors performance, providing feedback and guidance as needed. Recommends, implements and maintains interoffice systems/policies and procedures; and assists in development and implementation of departmental administrative policies and procedures. Trains and orients new personnel and communicates changes in hospital and departmental policies and procedures.
Monitors clinic activity to ensure the best possible patient experience. Assists the staff with resolving customer service and scheduling issues. Responds to patient's concerns and needs, offering the best possible appointment options and resolution. Responds to situations requiring escalated service response.
Monitors and maintains department electronic and paper recordkeeping systems, including highly sensitive/critical administrative and financial data and employee information. Oversees input of information into computer databases and spreadsheets, monitors data validity and compiles, prints and distributes periodic reports and other information as needed. Evaluates, recommends and implements changes or upgrades in systems as appropriate. Serves as a Super User for clinical floor and participates in Joint Commission/Environment of Care preparations and rounds.
Collects and compiles data from diverse sources, performs calculations, creates spreadsheets, graphs and charts, prepares analyses for supervisor's review and performs other related duties as assigned.
Organizes and maintains daily administrative operations of department. Prepares, verifies and monitors departmental payroll and maintains related records. Prepares periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Monitors employee review dates, terminations and other personnel actions and initiates required forms and documents. Initiates, routes and tracks administrative forms such as purchase orders and payments.
To qualify, you must have:
The level of knowledge typically acquired through completion of two years of occupationally-specific education or an Associate's degree in business or a closely related field and three to four years of previous experience.
The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
BCH offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3075458
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.