In charge of all aspects of operational management for fund and corporate services within the business line with fund and corporate clients across alternative managers.
manage the Service Delivery Directors, with overall responsibility for a team of large department.
Responsible for the profitability and financial performance of the business line
Serve as the service delivery lead on a selection of UK multi-service clients and ensure client satisfaction.
Ensure the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs
Serve as primary contact person for escalations and ensure client satisfaction.
Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
Ensure all work performed is invoiced on time and in line with client contracts.
With the relevant sector head and Service Delivery Directors, prepare the annual budget for the Service Vertical.
With the UK finance director deliver and report on client and service profitability for each service
Preparing management and board reports.
Ensuring all regulatory submissions are compliant with the relevant standard & filed within the required deadline.
Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service
lead process improvement in your area.
Key Skill and Attributes
Strong relevant experience with at least 5 years at Director level.
Strong management skills with a drive to creating and instilling a high-performance culture.
Customer service oriented with a passion for consistently exceeding client expectation.
Keen eye for detail and ability to see, implement and own changes to process to improve service delivery to clients and improve profitability from the services provided.
Degree qualified in either Business Management, Accountancy or equivalent
Experience in a relevant industry preferred but not essential
Proven track record in delivering operational improvement resulting in improved client retention and increased profit marginr
Internal Number: 8147179
eFinancialCareers is a career site specializing in financial services.