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Customer Service Adviser
University of California Santa Cruz
Customer Service Adviser
University of California Santa Cruz
 Customer Service Adviser Location: Santa Cruz Job ID: 9734 Initial Review Date (IRD) The Initial Review Date (IRD) for this job is: 08-31-2020 UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. Dept Marketing Statement The UC Santa Cruz Financial Aid and Scholarship Office assist more than 12,000 students a year, and we strive to deliver high quality service to students and their families. We are committed to minimizing financial barriers to support students in achieving their educational goals. In addition, we provide detailed professional caring services to students and families with regard for individual circumstances. We respect the dignity of individuals and the privacy of confidential information. Our team works to ensure we maintain consistent and fair treatment for all. Position Summary Involves analyzing students' level of need and eligibility for financial aid to allocate financial aid awards and advise students on obtaining aid. Interprets financial aid regulations, analyzes student data, and implements procedures to ensure regulatory compliance and timely delivery of financial aid. The Customer Service Adviser uses professional financial aid concepts applied to a limited number of financial aid functions. Provides information and interpretation of standard policies, procedures and regulations. Works independently under general supervision in providing routine information. Receives direction regarding more complex programs. The Customer Service Adviser is responsible for advising students and their families about financial aid programs administered by the UCSC Financial Aid and Scholarship office. The Adviser will verify information on financial aid applications, review special circumstance letters, package and revise awards as necessary. The incumbent will also work with students and parents at the front counter and the main phone line. Pay, Benefits, & Work Schedule Salary Information: $23.95/hourly No. of Positions: 1 Benefits Level Eligibility: Full Schedule Information: Full-time 100% weekly 40 hours weekly Mon-Fri Day Shift Employee Classification: Career Appointment Job End Date: None Work Location: UC Santa Cruz Main Campus Union Representation: None Job Duties 50% Provides advice and information to current and prospective students and parents on financial aid policies, procedures, and regulations. 15% Analyzes student inquiries, determines relevant issues, and recommends solutions. 10% Participates in outreach services to prospective students, parents, and the general public. 10% Performs needs analysis and assesses eligibility and recommends solutions. 10% Recommends adjustments to aid awards. 5% Participates on standing department committees to raise issues and receive direction on practices and procedures. Required Qualifications
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS View full job description and access on-line application: https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=9734&PostingSeq=1 To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-7afe0b45b78b794fb19b98a69a095496
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Internal Number: 1991535
About University of California Santa Cruz
UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
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