The Manager of Language Services provides leadership, direction and coordination of the operations, budget and medical interpreting staff, including responding to daily needs/requests from internal and external customers and staff, providing supervision and coaching of staff and contract interpreters, and processing invoices for contracted services. Ensures compliance with legal and regulatory requirements and develops best-practice and service benchmarks in the area of linguistically appropriate services across Denver Health. When needed to ensure appropriate level of service for patients & families, will provide interpretation for Denver Health patients, families and staff.
Knowledge, Skills & Abilities
Analytical and logical thinking skills.
Strong organizational and prioritization skills.
Provide excellent customer service in a support environment and relate to a diverse patient population, including excellent telephone skills.
Excellent follow through and detailed oriented with a high level of accuracy.
Prioritize and perform a multitude of duties.
Inspire trust and demonstrate strong leadership skills, working within a fast paced environment.
Provide team support with patience, respect, and equality.
Able to maintain a working knowledge of each area to ensure competency in all departments’ functions.
Computers and Technology
Proficient in Microsoft Office Suite (Outlook, Word, Excel, Powerpoint).
Epic EMR experience preferred
Knowledge of call center technology such as Cisco,
Verint Certificates, Licenses and Registration
Certification in a medical terminology course preferred.
Bachelor's Degree (Required) OR Associates and 10 years of experience OR High School Degree and 13 years of experience.
5 years of experience in language or interpretation services and 1 year of experience as a leader
Internal Number: 2025
About Denver Health
Denver Health was founded as City Hospital in 1860 to serve the health care needs of the rapidly developing city of Denver. Since then, we have grown alongside the community to become a complete health care system, proudly providing care for all residents -- at every point in their lives. We believe healthy people are the foundation of a vibrant community, and Denver Health has been treating and healing the people of Denver for 160 years.
Today, Denver Health delivers preventative, primary and acute care services. We are committed to making our community a healthy place to live, work and raise a family. You'll see that commitment in the programs we offer, through the care we provide and in our determination to achieve continuous improvement so our community always has the best care available.
As a comprehensive, integrated organization, we provide hospital and emergency care to the public, regardless of ability to pay. This integration promotes continuity of care for each patient and assures health care that is delivered in the most efficient, cost-effective setting.
We care for:
• thirty-three percent of Denver's population annually; Denver Health sees nearly 930,000 to...tal patient visits annually.
• one in three Denver-area children each year.
• the needs of special populations such as the poor, uninsured, pregnant teens, persons addicted to alcohol and other substances, victims of violence and the homeless.
As Colorado's primary safety-net institution, Denver Health has provided billions of dollars in uncompensated care and serves as a model for other safety net institutions across the nation.
Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.