Working under the direction of the Senior Director, and reporting to the Imaging Support Services Manager, the Imaging Support Services Supervisor (ISSS) serves as a subject matter expert and is responsible for performing and/or overseeing the performance of all support services functions (imaging reception areas, Image Library, and administrative support). The responsibilities include coordination of patient scheduling and work flow, managing staffing assignments, providing oversight of operational activities, facilitating cross modality communications, participation in the development and achievement of departmental goals, and leads Quality Assurance/Quality Improvement activities. The ISSS will collaborate with other departmental leaders on multidisciplinary and compliance related activities. Will work with Imaging Managers to create and sustain a culture that fosters excellence, impact, and discovery of innovative and novel approaches towards the eradication of cancer and related diseases.
Serves as the principle subject matter expert on administrative support functions for each imaging discipline/modality. Continuously evaluates and strives to improve the patient experience, operational efficiency and quality of service. Works with supervisory and management colleagues across the Institute as well as network affiliates to ensure seamless communication and coordination across imaging disciplines and location of services.
Working with the Imaging Support Services Managers, manages all administrative support staff (CASS) scheduling throughout the department. Will serve as a secondary backup to staff to ensure business continuity.
Works directly with the Imaging Support Services Manager to develop and implement strategies to manage expenses with an added goal of improving cost efficiency.
Provides support to the Imaging Support Services Manager for all Human Resources related work including developing/assessing staff needs, recruitment, initial and ongoing training, professional development, and staff engagement and retention activities. Assists the Imaging Manager with feedback on staff performance and assists in the completion of competency assessments.
In the context of administrative support, ensures program(s) meets all regulatory and accreditation requirements issued by agencies that include, but not limited to the Centers for Medicare and Medicaid Services, American College of Radiology, The Joint Commission, and the Massachusetts Department of Public Health Radiation Control Program.
Participates in quality assurance/quality improvement activities, patient satisfaction, timely appointment access, etc.
Communicates imaging service disruptions and restoration activities to clinical staff and applicable customer bases. In the absence of the Imaging Support Services Manager takes the lead in managing downtime operations.
Ensures staff training and competency in all operational systems, i.e. Epic, Real Time Locating System, Outlook, Sunquest, Quickbase, PowerShare and PACS.
Serves as a point of contact for a specific imaging location but will be expected to travel and work at other locations as needed.
Associate's degree. Bachelor's degree preferred
4 years customer service experience (hospital-based experience preferred)
2 years of supervisory/management experience
Internal Number: 2020-20300
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.