Working under the direction of the Senior Director and clinical faculty leadership, and reporting to the Breast Imaging/Ultrasound Imaging Manager, the Breast Imaging/Ultrasound Imaging Supervisor (IS) serves as a subject matter expert and is responsible for performing and/or overseeing the performance of all technical procedures within their respective modality sections. The responsibilities include coordination of patient scheduling and work flow, managing staffing assignments, providing oversight of operational activities, facilitating clinical research and educational activities, ensuring regulatory and accreditation compliance, participation in the development and achievement of departmental goals, and leads Quality Assurance/Quality Improvement activities. The Breast Imaging/Ultrasound IS will work with various members within the Department of Imaging, including other ISs, Imaging Managers, IT staff, faculty, technical staff, administrative support, and the Quality, Safety, and Compliance Specialist. The Breast Imaging/Ultrasound IS will collaborate with other departmental leaders on multidisciplinary and compliance related activities. The Breast Imaging/Ultrasound IS will work with Breast Imaging/Ultrasound Imaging Manager to create and sustain a culture that fosters excellence, impact, and discovery of innovative and novel approaches towards the eradication of cancer and related diseases.
PRIMARY DUTIES AND RESPONSIBILITIES:
Performs both clinical and managerial duties. The Breast Imaging/Ultrasound IS is expected to provide a portion of effort towards clinical activities, with the remainder dedicated to managerial duties. The Breast Imaging/Ultrasound Imaging Manager will determine the clinical and managerial effort levels for each modality and location.
Serves as the principle subject matter expert on their respective imaging discipline/modality. Working with patients, patient family members, imaging technologists, physicists, imaging faculty, administrative support, and imaging leadership, the Breast Imaging/Ultrasound IS continuously evaluates and strives to improve operational efficiency and quality of service. Works with supervisory and management colleagues across the Institute as well as network affiliates to ensure seamless communication and coordination across imaging disciplines and location of services.
Works with the Breast Imaging/Ultrasound Imaging Manager to develop daily staffing assignments and process requests for vacation, personal days, leaves of absence, etc. Manages unexpected vacancies (sick call, bereavement, emergent situation, etc.) and effectively adjusts staffing schedules with contingency plans. The Breast Imaging/Ultrasound IS will serve as a secondary backup staff and participates in clinical duties to ensure business continuity.
The Breast Imaging/Ultrasound IS will work directly with the Breast Imaging/Ultrasound Imaging Manager to develop and implement strategies to achieve volume and revenue targets while managing expenses with an added goal of improving cost efficiency.
Working with clinical research and educational staff, the Breast Imaging/Ultrasound IS will assist in the implementation of technical procedures and imaging protocols specified in clinical trials as well as educational activities.
The Breast Imaging/Ultrasound IS will provide support to the Breast Imaging/Ultrasound Imaging Manager for all Human Resources related work including developing/assessing staff needs, recruitment, initial and ongoing training, professional development, and staff engagement and retention activities. The Breast Imaging/Ultrasound IS will provide the Breast Imaging/Ultrasound Imaging Manager with feedback on staff performance and assist in the completion of competency assessments.
Oversees daily Breast Imaging/Ultrasound operation to ensure all regulatory and accreditation requirements issued by agencies that include, but not limited to the Centers for Medicare and Medicaid Services, American College of Radiology, The Joint Commission, and the Massachusetts Department of Public Health Radiation Control Program. Areas of non-compliance are reported to the Imaging Manager, and the Breast Imaging/Ultrasound IS will assist to resolve the issue.
Provides immediate support to address patient/family feedback and complaints by working with Patient Family Relations team. Assists the Imaging Manager by participating in investigations, such as a root cause analysis, identifying opportunities for improvement, developing and implementing corrective action plans, and communicating with the patient and/or family member.
Must be a graduate of an accredited imaging technology program (e.g., Radiography, Nuclear Medicine, Sonography, or MRI).
Associate's of Science or closely related degree is required (Bachelor's or Master's degree preferred).
Current certification and/or registration in the applicable imaging discipline required (e.g., ARRT, NMTCB, ARDMS).
Current Massachusetts Radiologic Technologist License in the applicable imaging discipline required (except for MRI and Ultrasound supervisors).
3-5 years hospital-based experience in an imaging discipline.
2+ years of management or leadership responsibilities preferred.
Current BLS certification or must obtain an active BLS certification within 90-days of hire.
Internal Number: 2020-20242
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.